Skip to content

Search

Latest Stories

IHG gives Crowne Plaza a 'New Modern' design

It expects 70 percent of the brand’s Americas estate to be updated by late 2025

Crowne Plaza by IHG featuring the New Modern design with stylish guest spaces for work, relaxation, and social connection
Crowne Plaza Hotels & Resorts, part of IHG Hotels & Resorts' portfolio, recently introduced its “New Modern” design across U.S. properties, targeting bleisure travels. Pictured is the 418-key Crowne Plaza Seattle – Downtown in Seattle.

IHG refreshes Crowne Plaza with "New Modern" design

CROWNE PLAZA HOTELS & Resorts, part of IHG Hotels & Resorts' portfolio, recently rolled out its “New Modern” design across U.S. properties with zones for productivity, restoration and collaboration. The design caters to the growing bleisure travel segment.

The company expects 70 percent of Crowne Plaza’s Americas estate to feature updated designs by late 2025, IHG said in a statement.


“As the once firm lines between business and leisure travel blur further, Crowne Plaza remains a trusted leader at the forefront of serving the new blended traveler,” said Ginger Taggart, IHG’s vice president, brand management for global premium brands. “Our latest design approach introduces more inviting gathering spaces that inspire connection and enable guests to balance business and social interaction.”

The design establishes zones for productivity, restoration and collaboration in public and guest spaces, the statement said. Guestrooms feature rearranged furniture and amenities to better accommodate both work and relaxation. Communal areas include designated public and private spaces for individual or group use, with food and beverage options available.

Several U.S. hotels already feature the New Modern design, including the 148-key Crowne Plaza Virginia Beach Town Center in Virginia Beach, Virginia; the 588-key Crowne Plaza Louisville Airport Expo Center in Louisville, Kentucky; the 418-key Crowne Plaza Seattle – Downtown in Seattle; the 141-key Crowne Plaza Niagara Falls NY – Riverside in Niagara Falls, New York and the 227-key Crowne Plaza Orlando – Downtown in Orlando, Florida.

“This transformation strengthens the Crowne Plaza offering, and we’ll continue exploring ways to enhance guest experiences while maximizing owner returns,” said Taggart.

IHG operates more than 400 Crowne Plaza hotels worldwide as of the third quarter of 2024, the statement said. The company plans to add over 36,000 rooms across nearly 150 hotels in the coming years, expanding the brand’s system size by more than 35 percent. Upcoming openings include a 22-story Crowne Plaza in New York City’s Times Square, set to open this spring.

In July, IHG launched the “Low Carbon Pioneers” program for energy-efficient hotels without on-site fossil fuel use, supported by renewable energy. The initiative aims to inspire other properties and promote carbon reduction across IHG’s portfolio.

The company reported a 3 percent increase in global RevPAR in the first half of 2024, including 3.2 percent growth in the second quarter, driven by U.S. market recovery.

More for you

WTH Conference Returns to Los Angeles July 17

WTH conference returns to L.A. on July 17

Summary:

  • The 2025 Women in Travel & Hospitality Conference returns to Los Angeles on July 17.
  • The event gathers women in travel, tourism, hospitality, investment, wellness, and lifestyle.
  • It also will mark the launch of the new Travel Industry Executive Women’s Network website.

THE 2025 WOMEN in Travel & Hospitality Conference, hosted by the Travel Industry Executive Women’s Network and supported by the Boutique Lifestyle Lodging Association, will return to Los Angeles, California, on July 17. The event brings together women from around the world working in travel, tourism, hospitality, investment, wellness and lifestyle.

Keep ReadingShow less
ExStay Washington DC

Third regional ExStay workshop set for D.C.

Summary:

  • ESLA and Kalibri will hold the third ExStay workshop on July 30 in Washington, D.C., following sessions in Atlanta and Dallas.
  • The event will feature experts from brands, operators, data firms and advisory groups.
  • Sessions will cover investment and include Q&As on developing, renovating, converting and operating extended stay assets.

THE EXTENDED STAY Lodging Association and Kalibri Labs will host the third quarterly ExStay workshop on July 30 in Washington, D.C., following earlier sessions in Atlanta and Dallas. The event will bring together extended stay lodging executives for networking.

Keep ReadingShow less
Deloitte value-seeking report 2025

Study: Consumers seek value over low prices

Summary:

  • Consumers are prioritizing value over low prices, pushing brands—including hotels—to adapt, Deloitte finds.
  • Economic uncertainty and inflation are driving caution and shifting views on pricing and spending.
  • Value-seeking by generations: 49 percent of Gen X, 43 percent of Boomers, 40 percent of Millennials and 44 percent of Gen Z.

AMID ECONOMIC UNCERTAINTY and inflation, U.S. consumers are prioritizing value over low prices, favoring brands with added benefits, according to a Deloitte study. This shift is reshaping the market as companies, including hotels, adapt to changing expectations.

Keep ReadingShow less
Gen Z Shifts Hotel Shopping: Tech, Experiences & Values

Survey: Gen Z redefines hotel shopping

Summary:

  • Younger consumers are redefining hotel discovery through platform-hopping and peer input, according to SOCi.
  • Fragmented search and discovery are reshaping how trust is built.
  • About one-third of consumers aged 18–34 report less brand loyalty than a year ago.

GEN Z IS RESHAPING hotel shopping through multiple platforms, peer input and real-time research, according to SOCi, a marketing platform for multi-location businesses. Unlike previous generations who relied on a single search engine or map app, the younger consumer moves through a series of smaller decisions - starting on TikTok, checking Reddit or Yelp and ending with a Google Maps search.

Keep ReadingShow less
Hotel Tech Advances; Outpaces Operational Readiness

Report: Tech outpaces readiness in hotels

  • A gap is growing between technological potential and operational readiness, with many hotel teams still early in AI use.
  • Distribution teams are evolving with limited resources and uneven investment in talent and automation.
  • The report outlines how commercial teams in hospitality are managing transformation.

THERE IS A widening gap between technological potential and operational readiness, with many hotel staff still early in using AI effectively, according to “The State of Distribution 2025” report. Despite the availability of technology, training, systems and workflows remain in development.

The second edition of the industry benchmark report—published by NYU SPS Jonathan M. Tisch Center of Hospitality and its Hospitality Innovation Hub, in collaboration with RateGain Travel Technologies and HEDNA—noted that as traveler expectations rise, aligning people, processes and platforms is becoming a driver of performance.

Keep ReadingShow less