MOST HOTEL COMPANIES large and small in the U.S. have begun following the American Hotel & Lodging Association’s Safe Stay initiative to provide heightened cleaning protocols that combat the spread of the coronavirus. Now AHLA is offering training on the new protocols.
The online training course, “COVID-19 Precautions for Hotels,” was developed by AHLA and its American Hotel & Lodging Educational Institute to train hotel staff. AHLA’s Safe Stay Advisory Council also helped design the course.
“As we welcome back the traveling public, we are proud that the hotel industry across North America can unite under one common set of safety, cleanliness and health guidelines with Safe Stay. This training course will help ensure that hotels are clean and safe places to stay and work,” said Chip Rogers, president and CEO of AHLA. “Hotels have always had rigorous cleaning protocols and standards, but we’re stepping up even more so that employees and guests can feel more confident about the entire hotel experience.”
The 15-minute course is available in English or Spanish. Employees who successfully complete the course and brief assessment receive a certificate. It can be hosted on an organization’s LMS or purchased individually.
AHLA’s Safe Stay initiative also has developed a ‘checklist’ for members to use to implement initiative’s guidelines, as well as Safe Stay signage and collateral for use on property to inform both employees and guests of the new safety and cleanliness protocols.
“As operators make plans to reopen their properties, they are aware that all of their staff will need training on how to operate safely during the pandemic,” said Sherman Brown, Executive Vice President, training and certification for the National Restaurant Association and AHLEI. “This online training highlights industry guidelines endorsed by all major hotel brands to show staff how to provide guests with the highest level of cleanliness and safety.”
Along with large companies like Marriott International, Hilton and InterContinental Hotels Group, smaller companies like Stonebridge Cos. of Denver, led by Navin Dimond, president and CEO, have joined the initiative.