The Hospitality Show to present sustainability programming and initiatives
The Show, taking place from Oct. 28-30, will feature several sustainability initiatives
By Vishnu Rageev RSep 01, 2024
THE HOSPITALITY SHOW 2024 will feature sustainability programming, including the co-location of the World Sustainable Hospitality Alliance’s Autumn Summit. The Show, produced by Questex and the American Hotel & Lodging Association, will take place in San Antonio, Texas, from Oct. 28-30.
It will discuss net positive hospitality, share best practices, explore innovation opportunities and forge new collaborations.
“We’re honoured to be holding our Autumn Summit at The Hospitality Show in collaboration with the AHLA and Questex,” said Glenn Mandziuk, WSHA’s CEO. “It is significant to be holding our summit in the United States – a first for the alliance since its recent rebrand with a global reach – as we look to continue growing our US-based membership. We look forward to mapping out our ambitions and actions for 2025 with our members, partners and senior leaders, charting the future of the industry.”
The WSHA’s Autumn Summit will bring together senior leaders from the global hospitality industry, including CEOs, C-suite executives, real estate owners, investors, tech companies, procurement specialists, marketing agencies, legal firms and consultants.
“We also look forward to strengthening our relationship with the AHLA and forming a critical new partnership with Questex, as we seek to drive sustainability across the industry,” Mandziuk said.
Sustainability drives hotel strategy
The Hospitality Show aims to be a case study and inspiration for hoteliers looking to implement profitable sustainable practices, the statement said. AHLA's sustainability programs, Green Key Global and Responsible Stay, will be featured at The Show. Green Key Global, operated by AHLA and the Hotel Association of Canada, is the only environmental certification program specifically for hotels. It validates hotels' sustainability efforts and provides a plan for ongoing improvement.
The Responsible Stay initiative unites U.S. hotel brands, owners, operators, and employees to reduce carbon emissions, lower energy use, conserve water and source responsibly, offering guests sustainable experiences and events, AHLA said.
Questex has integrated its Quest Zero initiatives into The Hospitality Show’s operations, as it did for the 2023 event, the statement said. This program supports the Net Zero Carbon Event initiative and Questex’s goal of reaching Net Zero by 2050. It includes eliminating carpet and reusing 95 percent of onsite graphics to reduce waste, minimizing food waste through planning and donations, and encouraging carbon offset donations during registration to reduce travel emissions.
The Show’s venue, Henry B. González Convention Center, was selected for its sustainable practices, including LEED Silver Certification, waste reduction, energy and water conservation, green purchasing, and support for the city’s Climate Action & Adaptation Plan, which aims for carbon neutrality by 2050.
Sustainable initiatives at The Show
The Show 2024 will feature several sustainability initiatives, including:
A breakout session, "Green to Gold: Sustainability as Profit," with MindClick Founder and CEO JoAnna Abrams, Guest Worldwide President Kevin Korab and BWH Hotels’ Senior Vice President Michael Morton, focusing on how sustainability can enhance hotel profitability.
Insights on sustainability trends in hospitality from the Considerate Group, a consultancy specializing in data-driven sustainability for hospitality, real estate and destination sectors.
The official launch of the World Academy for Sustainable Hospitality in collaboration with the International Council on Hotel, Restaurant, and Institutional Education. This groundbreaking training system will help the hospitality industry turn sustainability vision into action.
A networking event in The Show Expo with Clean the World, where 1,000 hygiene kits made from recycled soap will be assembled and donated to a local shelter.
Key sustainability achievements from The Show 2023 include partnering with Earthly to offer a Carbon Offset Donation option, leading to the planting of 1,078 trees in Kenya and the removal of 49.53 tons of carbon to restore land in Ethiopia. The event also generated all its electricity from renewable sources and ensured all waste was sorted and recycled, including food waste donated to charities or composted at local farms. Additionally, 500 hygiene kits made from recycled soap were donated to a local charity.
In June, the American Hotel & Lodging Association and Questex updated the speaker lineup and events for The Hospitality Show, which will feature new products from over 400 technology and operations vendors.
AHLA Foundation is partnering with ICHRIE and ACPHA to support hospitality education.
The collaborations align academic programs with industry workforce needs.
It will provide data, faculty development, and student engagement opportunities.
THE AHLA FOUNDATION, International Council on Hotel, Restaurant and Institutional Education and the Accreditation Commission for Programs in Hospitality Administration work to expand education opportunities for students pursuing hospitality careers. The alliances aim to provide data, faculty development and student engagement opportunities.
Their efforts build on the foundation’s scholarships and link academics to workforce needs, AHLA said in a statement.
"We're not just funding education—we're investing in the alignment between academic learning and professional readiness," said Kevin Carey, AHLA Foundation president and CEO. "These partnerships give us the insights needed to support students and programs that effectively prepare graduates to enter the evolving hospitality industry."
ACPHA will provide annual reports on participating schools’ performance, enabling the Foundation to direct resources to programs with curricula aligned to industry needs, the Foundation said.
Thomas Kube, incoming ACPHA executive director, said the partnership shows academia and industry working together for hospitality students. The collaboration with ICHRIE includes program analysis, engagement through more than 40 Eta Sigma Delta Honor Society chapters and faculty development.
“Together, we are strengthening pathways to academic excellence, professional development and industry engagement,” said Donna Albano, chair of the ICHRIE Eta Sigma Delta Board of Governors.
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Global hotel RevPAR is projected to grow 3 to 5 percent in 2025, JLL reports.
Hotel RevPAR rose 4 percent in 2024, with demand at 4.8 billion room nights.
London, New York and Tokyo are expected to lead investor interest in 2025.
GLOBAL HOTEL REVPAR is projected to grow 3 to 5 percent in 2025, with investment volume up 15 to 25 percent, driven by loan maturities, deferred capital spending and private equity fund expirations, according to JLL. Leisure travel is expected to decline as consumer savings tighten, while group, corporate and international travel increase, supporting RevPAR growth.
Major cities continue to attract strong demand and investor interest, particularly London, New York and Tokyo. APAC is likely to post the strongest growth, fueled by recovering Chinese travel, while urban markets remain poised for continued momentum.
Lifestyle hotels are emerging as the new “third place,” blending living, working and leisure. The trend is fueling expansion into branded residences and alternative accommodations. JLL said investors must weigh regional performance differences, asset types and lifestyle trends when evaluating opportunities.
Separately, a Hapi and Revinate survey found fragmented systems, inaccurate data and limited integration remain barriers for hotels seeking better data access to improve guest experience and revenue.
Fragmented systems, poor integration limit hotels’ data access, according to a survey.
Most hotel professionals use data daily but struggle to access it for revenue and operations.
AI and automation could provide dynamic pricing, personalization and efficiency.
FRAGMENTED SYSTEMS, INACCURATE information and limited integration remain barriers to hotels seeking better data access to improve guest experiences and revenue, according to a newly released survey. Although most hotel professionals use data daily, the survey found 49 percent struggle to access what they need for revenue and operational decisions.
“The Future of Hotel Data” report, published by hospitality data platform Hapi and direct booking platform Revinate, found that 40 percent of hoteliers cite disconnected systems as their biggest obstacle. Nearly one in five said poor data quality prevents personalization, limiting satisfaction, loyalty and upsell opportunities.
“Data is the foundation for every company, but most hotels still struggle to access and connect it effectively,” said Luis Segredo, Hapi’s cofounder and CEO. “This report shows there’s a clear path forward: integrate systems, improve data accuracy and embrace AI to unlock real-time insights. Hotels that can remove these technology barriers will operate more efficiently, drive loyalty, boost revenue and ultimately gain a competitive edge in a tight market.”
AI and automation could transform hospitality through dynamic pricing, real-time personalization and operational efficiency, but require standardized, integrated and reliable data to succeed, the report said.
Around 19 percent of respondents cited communication delays as a major issue, while 18 percent pointed to ineffective marketing, the survey found. About 10 percent reported challenges with enterprise initiatives and 15 percent said they struggled to understand guest needs. Nearly 46 percent identified CRM and loyalty systems as the top priority for data quality improvements, followed by sales and upselling at 17 percent, operations at 10 percent and customer service at 7 percent.
Meanwhile, hotels see opportunities in stronger CRM and loyalty systems, integrated platforms and AI, the report said. Priorities include improving data quality for personalized engagement, using integrated systems for real-time insights, applying AI for offers, marketing and service and leveraging dynamic pricing and automation to boost efficiency, conversion and profitability.
“Clean, connected data is the key to truly understanding the needs of guests, driving amazing marketing campaigns and delivering direct booking revenue,” said Bryson Koehler, Revinate's CEO. “Looking ahead, hotels that transform fragmented data into connected data systems will be able to leverage guest intelligence data and gain a significant advantage. With the right technology, they can personalize every interaction, shift share to direct channels and drive profitability in ways that weren’t possible before. The future belongs to hotels that harness their data to operate smarter, delight guests and grow revenue.”
In June, The State of Distribution 2025 reported a widening gap between technology potential and operational readiness, with many hotel teams still early in using AI and developing training, systems, and workflows.
Hyatt partners with Way to unify guest experiences on one platform.
Members can earn and redeem points on experiences booked through Hyatt websites.
Way’s technology supports translation, payments and data insights for Hyatt.
HYATT HOTELS CORP. is working with Austin-based startup Way to consolidate ancillary services, loyalty experiences and on-property programming on one platform across its global portfolio. The collaboration integrates Way’s system into Hyatt.com, the World of Hyatt app, property websites and FIND Experiences to create a centralized booking platform.
World of Hyatt members can earn and redeem points on experiences booked through Hyatt websites, including wellness programs, cultural activities, ticketed events and local collaborations, the companies said in a statement. Members can also access FIND Experiences, which includes activities and auctions where points can be used to bid on events.
"In our search for an on-brand platform to power experiences and tap into ancillary revenue opportunities, Way's collaboration has been a true unlock for us," said Arlie Sisson, Hyatt’s senior vice president and global head of digital. "After a thorough evaluation of potential solutions, Hyatt chose Way to power the next chapter of our digital strategy by streamlining operations, elevating brand differentiation, enhancing personalization and, most importantly, delivering care at every touchpoint in the guest journey."
The Way initiative spans Hyatt’s portfolio, covering cabana rentals, in-room amenities and partnerships with local providers, the statement said. Way’s technology supports real-time translation, more than 100 currencies, multiple payment methods and data insights to help Hyatt manage operations globally.
"Hyatt set a high bar and Way is proud to bring their vision to life," said Michael Stocker, Way’s co-founder and CEO.
"The platform supports enterprise needs while preserving the guest experience."
U.S. CMBS delinquency rate rose 10 bps to 7.23 percent in July.
Multifamily was the only property type to increase, reaching 6.15 percent.
Office remained above 11 percent, while lodging and retail fell.
THE U.S. COMMERCIAL mortgage-backed securities delinquency rate rose for the fifth consecutive month in July, climbing 10 basis points to 7.23 percent, according to Trepp. The delinquent balance reached $43.3 billion, up from $42.3 billion in June.
Trepp’s “CMBS Delinquency Report July” showed multifamily led the increase, with its delinquency rate rising 24 basis points to 6.15 percent. Lodging fell 22 basis points to 6.59 percent and retail declined 16 basis points to 6.90 percent. Office delinquencies edged down to 11.04 percent after hitting a record 11.08 percent in June.
Loan-level analysis showed $4.4 billion in loans became newly delinquent in July, exceeding $3 billion that cured. Mixed-use, retail and office each accounted for more than $800 million of newly delinquent loans.
The seriously delinquent share, 60+ days, foreclosure, REO, or non-performing balloons, rose to 6.93 percent, Trepp said. Excluding defeased loans, the overall delinquency rate would be 7.41 percent.
A separate report from Lodging Econometrics showed the global hotel pipeline at 15,871 projects, up 3 percent year-over-year, totaling 2,436,225 rooms, up 2 percent.