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OYO launches "Pay at Hotel" feature

It targets business travelers and last-minute bookers seeking flexible payment options

OYO's "Pay at Hotel" feature offering flexible payment options at 400+ properties across the U.S
OYO recently launched its 'Pay at Hotel' feature across more than 400 properties in 35 states, allowing guests to pay at check-in without upfront payment or credit card details. Pictured is the OYO Hotel Lake Park in Georgia.
Vishnu Rageev R
By Vishnu Rageev RFeb 06, 2025

OYO Launches "Pay at Hotel" Feature for Unmatched Payment Flexibility

OYO, A HOSPITALITY TECHNOLOGY company, recently launched its new "Pay at Hotel" feature across more than 400 properties in 35 states, allowing guests to pay directly at check-in without upfront payment or credit card details. The company targets business travelers and last-minute bookers seeking payment flexibility and reported positive feedback and customer adoption from its Houston market pilot.

The launch follows its acquisition of G6 Hospitality, though the "Pay at Hotel" feature will only be available at OYO properties, the company said in a statement.

"The introduction of 'Pay at Hotel' represents a step in how Americans book their stays,” said Nikhil Heda, OYO U.S. head of business development. “We understand that travelers, especially those booking last-minute or managing uncertain schedules, need more flexibility in payment options. This feature addresses that need while maintaining our commitment to providing affordable accommodations across the U.S."

Initial data from the Houston pilot showed that increased booking flexibility reduced cancellations, boosted customer satisfaction, especially among business travelers, and led to strong adoption by last-minute bookers, a growing segment of OYO's customer base, the statement said. The new feature is now available on OYO's mobile app and website.

OYO recently announced a $62 million investment over three years to expand its premium UK hotel portfolio, create 1,000 jobs and acquire premium inventory through long-term leasehold and management contracts.

u.s. hotel industrylast-minute bookersoyo u.s.oyo ownerspayment flexibilitypay directly at check-inoyo's u.s. expansionu.s. travelersmotel 6 and studio 6payment optionoyo hotelsnikhil hedabusiness travelersoyo apppay at hotel" featureonline bookingoyo's customer baseg6 hospitality internationalhotel bookingsritesh agarwal

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