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IHG promotes two for the Americas

Ciafa is new COO, Hicks is SVP for commercial and revenue management

Jay Ciafa is the new chief operating officer for the Americas at InterContinental Hotels Group and Brian Hicks is the new senior vice president of commercial and revenue management for the Americas.

Both Ciafa and Hicks are based at IHG’s Americas headquarters in Atlanta and report directly to Elie Maalouf, CEO for the Americas.


Caiafa joined the company in 2013 and previously served as senior vice president for hotel lifecycle and growth. He will oversee more than 4,000 IHG hotels across the U.S. and Canada. He also will continue as IHG’s representative on the Metro Atlanta Chamber board of directors.

Hicks previously was IHG’s vice president for global revenue management strategy.In his new role, he will lead the revenue management function and the commercial team in the U.S., Canada, Mexico, Latin America, and the Caribbean.

Hicks served as the chief operating officer of TMI Hospitality and held multiple on-property roles at Ritz-Carlton.

In January, IHG appointed Heather Balsley as its senior vice president for global loyalty and partnership.

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Penn State & Boston University students win HAMA’s 2024 Case Competition with innovative hotel asset management strategies
Photo credit: HAMA

HAMA names Penn State, BU case competition winners

Penn State & BU Take Top Honors in HAMA’s 2024 Case Competition

THE HOSPITALITY ASSET Managers Association named Penn State’s undergraduate team and Boston University’s graduate team as winners of its 19th Annual Student Case Competition. The winning teams each received $5,000 and an all-expense-paid trip to HAMA’s Spring Conference to network with leading hotel asset managers.

The teams were chosen from a field that included students from the University of Denver, Cornell University, Florida International University and the University of Texas Rio Grande Valley, HAMA said in a statement.

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