Summary:
- G6 Hospitality will launch 24x7 guest support on Aug. 1, expanding the current 18-hour window.
- Escalations from phone, email and social media will be handled promptly by trained staff.
- The service supports G6’s tech and service investments, including the AI-powered My6 app.
G6 HOSPITALITY, PARENT of Motel 6 and Studio 6, will launch a 24x7 customer support service for guests starting Aug. 1. The service extends the previous 18-hour window to full-day availability via phone, email and social media.
All escalations from phone, email and social media will be handled promptly by trained customer service staff, G6 said in a statement.
“Extending our customer support to operate 24 hours a day, seven days a week allows us to provide assistance to guests whenever needed, particularly during the current peak travel season,” said Sonal Sinha, G6 Hospitality’s CEO. “This service is specifically designed to support guests throughout their stay.”
OYO CEO Ritesh Agarwal also chairs G6 Hospitality, parent of Motel 6 and Studio 6. Agarwal and Sinha previously spoke with Asian Hospitality about leadership and success.
Guests with urgent queries can contact the support team at any time by calling 1-800-557-3435, emailing Guestrelations@g6reservations.com or messaging G6 through its official social media channels, the statement said.
The 24x7 guest support service complements G6 Hospitality’s tech and service investments, including its My6 app, which the company said led to a 14 percent year-over-year rise in direct bookings.
In June, G6 Hospitality reported that properties in its G6 Revenue Management Services program saw 11 percent year-over-year revenue growth in the first quarter of 2025.
