Unifocus, Nonius integrate workforce management, guest services platforms

The integration allows Unifocus to connect hotel staff with guests

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Unifocus, led by CEO Moneesh Arora, recently partnered with Nonius, integrating their platforms so guest requests inform operational priorities, enabling real-time adaptation and improving service and staff efficiency.

UNIFOCUS, A WORKFORCE management system provider led by CEO Moneesh Arora, recently partnered with Nonius, a guest-facing solutions company for hotels, to integrate Nonius’ platform with the Unifocus operations management system. This partnership ensures guest requests inform operational priorities, enabling real-time adaptation to guest needs and improving service delivery and staff efficiency.

By integrating Nonius’ guest messaging solution, Unifocus connects hotel staff with guests more effectively, the companies said in a joint statement.

“Our partnership with Nonius isn’t just an additional feature, it’s a transformative bridge connecting the guest experience with hotel operations,” said Arora. “It blends technology with the guest journey, enhancing human connections and setting the stage for the future of hospitality.”

Features of the integrated platforms are:

  • Direct messaging and interactive interfaces facilitate a seamless communication flow between guests and hotel staff, enabling prompt responses and personalized service.
  • Real-time creation and updates of guest requests to optimize staff productivity.
  • Customized guest experiences with branding and customization options.
  • From pre-arrival to mobile keys and check out, hotel operations connect with the entire guest experience.
  • Designed to accommodate hotels of all sizes.

“By joining forces with Unifocus, we are combining the strengths of two innovative platforms to deliver unparalleled guest experiences and operational efficiency,” said Antonio Silva, Nonius’ CEO. “This partnership is a testament to our commitment to pushing the boundaries of what technology can achieve in the hotel industry.”

IDeaS recently integrated nearly 2,000 properties with the Oracle Hospitality Integration Platform, connecting their RMS solutions, such as IDeaS G3 RMS, to Oracle’s OPERA Cloud via OHIP and the Oracle Cloud Marketplace.