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Hyatt chooses Oracle OPERA Cloud as PMS

OPERA Cloud’s mobile capability allows Hyatt employees to assist guests from different locations

Hyatt chooses Oracle OPERA Cloud as PMS
Vishnu Rageev R
By Vishnu Rageev RSep 24, 2024

HYATT HOTELS CORP. recently selected the Oracle OPERA Cloud hospitality platform as the property management system for its global portfolio of more than 1,000 hotels and all-inclusive properties. The new PMS is expected to streamline operations, standardize data management and enhance guest experiences by enabling personalized service through a deeper understanding of guest preferences across stays.

With OPERA Cloud's mobile capability, Hyatt employees can assist guests from anywhere, anytime, the companies said in a statement.

“As one of the world’s top hospitality companies, Hyatt is committed to caring for people so they can be their best,” said Cameron Hammond, Hyatt’s senior vice president of global field technology services. “In today’s evolving environment, technology plays a critical role in empowering our colleagues to continue delivering unforgettable experiences to our guests. By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will provide our operators and colleagues with a modern, secure platform to deliver better data insights and elevate their roles with greater ease and efficiency.”

OPERA Cloud PMS, supported by Oracle Cloud Infrastructure, will centralize data across Hyatt’s global properties, offering improved insights and operational planning at both the portfolio and individual property levels, the statement said.

“With OPERA Cloud as the secure data and service foundation of its operations, Hyatt will be able to scale its portfolio while providing owners, operators, and colleagues the tools they need to deliver exceptional guest experiences,” said Alex Alt, Oracle’s executive vice president and general manager of hospitality and retail. “Moving to the cloud with Oracle will enable Hyatt to unlock a new level of flexibility and service, allowing them to innovate with speed and agility to adapt to the unique needs and expectations of each guest, property, and market they serve.”

In June, Hyatt reported an 85 percent surge in its global pipeline since 2017, reaching a record 129,000 rooms. During this period, luxury rooms doubled, resort rooms tripled, and lifestyle rooms quintupled.

hospitality technologyalex altstreamline operationsoracle cloud infrastructurestandardize data managementcameron hammondtechnology integrationproperty management systemshyatt hotels corp.hotel industryguest preferenceshyatt employeeshyatt's global pipelineoracle opera cloudhotel guests

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