Ed Brock is an award-winning journalist who has worked for various U.S. newspapers and magazines, including with American City & County magazine, a national publication based in Atlanta focused on city and county government issues. He is currently senior editor at Asian Hospitality magazine, the top U.S. publication for Asian American hoteliers. Originally from Mobile, Alabama, Ed began his career in journalism in the early 1990s as a reporter for a chain of weekly newspapers in Baldwin County, Alabama. After a stint teaching English in Japan, Ed returned to the U.S. and moved to the Atlanta area where he returned to journalism, coming to work at Asian Hospitality in 2016.
A SECOND WAVE of the COVID-19 pandemic is sweeping India, killing thousands. Indo American hoteliers are stepping up to send much needed medical supplies and other aid to the mother country.
Atlanta hotelier and former AAHOA Chairman Mike Patel is working with non-profit Joy of Sharing to send oxygen canisters, ventilators, masks and other medical supplies to India. Also, California hotelier Sunil “Sunny” Tolani, founder of the Prince Organization, has been sending donations through his organization. Another California hotelier, Bharat “Bobby” Patel, is working with Leuva Patidar Samaj of the USA to build oxygen generating plants for Indian hotels.
Sharing is caring
Patel appears in a video promoting Joy of Sharing’s aid campaign.
“India is devastated today, I’m devastated, we’re in a tragic situation in which more than 3,000 people a day are passing away due to this COVID crisis,” he said in the video. “They’re in dire straits. People are getting out of breath, they can’t even breath to live.”
Atlanta hotelier and former AAHOA Chairman Mike Patel made a video to promote non-profit Joy of Sharing campaign to send oxygen canisters, ventilators, masks and other medical supplies to India where a second wave of COVID-19 is killing thousands.
Joy of Sharing will source the equipment in the U.S. and with help of UPS will take the equipment through customs and deliver to hospital of the contributors’ choice. Partnering with the agency for the India project are Tarsadia Foundation, Rotary Club of Bardoli, Playful India, MSI Charitable Trust, Anekant Community Center and others.
“Our first round of donations has been airlifted to India, including 500 plus units of necessary medical equipment including oxygen concentrators and more,” the agency said, adding that 100 percent of the donations it receives will go to India COVID-19 relief efforts, which includes medical care and supplies and access to meals. “Our response efforts are guided by our partners’ most pressing needs and are subject to shift throughout the duration of our support.”
‘A perfect storm’ of misery
As of May 18, there have been 25,228,996 confirmed cases of COVID-19 with 278,719 deaths in India, according to the World Health Organization. As of May 4, 175,171,482 vaccine doses had been administered.
“It seems like it’s been a perfect storm of things with the air pollution, which has been very high in India, people have died from asthma, and no social distancing and no wearing of masks,” Tolani said in an interview with CNN. “These are the things that are extremely high risk for them and contributed to this COVID infection.”
California hotelier Sunil “Sunny” Tolani compared the situation in India to a scene from Dante’s Inferno in an interview with CNN. Tolani’s Prince Organization has donated more than $327,000 in aid to India.
Tolani said he learned the importance of helping others from an early age.
“The purpose of my family is a pledge to contribute, to share our unique blessings, to have a positive impact on the lives of others in the world,” he said. “When I was growing up, I saw my mom, I saw my grandmother, they were tireless examples of compassion, empathy, giving people hope and courage, kindness and changing lives. India is my mother country, it’s like my mother and we have to really take care of our mother and our motherland.”
He compared the situation in India to scenes from Dante’s Inferno.
“Black market oxygen, rows and rows of patients, elders struggling to breathe, doctors on streets, price gouging scenes, it is a cruel exposure of the systematic failures, complacency and incompetence of the largest democracy in the world,” Tolani said. “The tragedy to the second wave is a total catastrophic response , and what is worrisome is India is the leading producer of the world’s pharmacy products and fake or counterfeit pharma.”
However, Tolani told CNN he does not believe the aid he is sending will be delayed by the India government.
“Right now I have confidence in India,” he said. “They’re trying to pull their act together. They know now that tragedy is at their doors.”
Tolani’s Prince Organization has donated more than $327,000 in aid to India, including direct cash payments and covering travel and lodging costs for family and friends he flew from India to the U.S. for vaccinations. His organization does not accept outside donations, but he encourages others to make donations through other groups, such as AAHOA, Indo American community groups and churches.
He also has heard that some of the large hotel companies he franchises with, including Marriott Hotels & Resorts, Hilton Worldwide and InterContinental Hotels Group, will be making contributions due in part to his appeal on TV. Along with contributions from other sources, that could total $500,000 million more in aid.
Finding a permanent solution
For Bobby Patel, who lives in Alameda, California, the crisis in India strikes close to home.
“I still have a lot of kinfolks in India, so I stay in touch. In the first round, there were sick people, but in this second wave, there are people who we know who are dying. So, it came too close,” he said. “I was positive back in January, I had to spend three nights in hospital with COVID-19. So, I know how it feels, what it can do to you.”
Hemant Patel, former chairman of AAHOA, standing on the left, attended the opening and installation ceremony for a new oxygen generating plant donated by the Leuva Patidar Samaj of the USA and its members to Umrakh Hospital in India. California hotelier Bharat “Bobby” Patel, and Dipak Patel of North Carolina organized the donations.
So, when LPS of USA President Nancy Patel asked Bobby, who is a past president of the organization, and board member Dipak Patel for help, they were more than happy too pitch in. They considered buying small oxygen concentrators, but because U.S. concentrators were not compatible with Indian electric systems, so they tried purchasing some from China.
However, the order was tangled up in shipping difficulties.
“We decided to do a permanent solution for oxygen,” Bobby said.
They learned that hospitals in middle-sized cities in India have piping in ICUs, general wards and In individual rooms to carry oxygen from a central oxygen generator.
“We thought and we researched that we could donate them oxygen generating plants, then it will solve the problem for years and years to come,” Bobby said. “We tried to find the plants, and it is very expensive, we started with around $18,000 a plant, then $25,000 a plant to $36,000 a plant. We wanted to make sure that the plants were built locally, so they can service them.”
Bobby said LPS USA has raised nearly $400,000 to provide the plants to nine different sized hospitals in hospitals around India. Two have been installed, including one at Umrakh Hospital outside Surat, India, and work will begin on installing two more in June. More will come by June.
“If we have more funds, we're going to do two more things, ventilators and dialysis machines for kidneys,” he said. “What is happening right now, some of the hospital have shortages of dialysis machines also, because the patients who are positive, they cannot use the same machine as other patients.”
Nancy Patel said she went to her officers and the LPS of USA board as soon as the COVID crisis in India began in April and said the organization had to send aid.
“After receiving blessings from the board, though regardless we would have moved forward to save lives, the project that we decided on was one that would be long term and sustainable. One that would last not just now but tomorrow and the future,” she said. “As a community and as a leader it was our duty to serve in a humanitarian effort to help save lives one breath at a time. Seeing our brothers and sisters dying in rapid numbers was heartbreaking, so it was our honor to stand up during one of the worst times for India.”
A PETITION FOR a referendum on Los Angeles’s proposed “Olympic Wage” ordinance, requiring a $30 minimum wage for hospitality workers by the 2028 Olympic Games, lacked sufficient signatures, according to the Los Angeles County Registrar. The ordinance will take effect, raising hotel worker wages from the current $22.50 to $25 next year, $27.50 in 2027 and $30 in 2028.
Mandatory health care benefits payments will also begin in 2026.
The L.A. Alliance for Tourism, Jobs and Progress sought a referendum to repeal the ordinance, approved by the city council four months ago. The petition needed about 93,000 signatures but fell short by about 9,000, according to Interim City Clerk Petty Santos.
The council approved the minimum wage increase for tourism workers in May 2023, despite opposition from business leaders citing a decline in international travel. The ordinance requires hotels with more than 60 rooms and businesses at Los Angeles International Airport to pay workers $30 an hour by 2028. It passed on a 12 to 3 vote, with Councilmembers John Lee, Traci Park and Monica Rodriguez opposed.
The L.A. Alliance submitted more than 140,000 signatures in June opposing the tourism wage ordinance, triggering a June 2026 repeal vote supported by airlines, hotels and concession businesses.
AAHOA called the ruling a setback for Los Angeles hotel owners, who will bear the costs of the mandate.
"This ruling is a major setback for Los Angeles' small business hotel owners, who will shoulder the burden of this mandate," said Kamalesh “KP” Patel, AAHOA chairman. "Instead of working with industry leaders, the city moved forward with a policy that ignores economic realities and jeopardizes the jobs and businesses that keep this city's hospitality sector operating and supporting economic growth. Family-owned hotels now face choices—cutting staff, halting hiring, or raising rates—just as Los Angeles prepares to host millions of visitors for the World Cup and 2028 Olympics. You can't build a city by breaking the backs of the small businesses that make it run."
Laura Lee Blake, AAHOA president and CEO, said members are proud to create jobs in their communities, but the ordinance imposes costs that will affect the entire city.
“Even with a delayed rollout, the mandate represents a 70 percent wage increase above California's 2025 minimum wage,” she said. “This approach could remove more than $114 million each year from hotels, funds that could instead be invested in keeping workers employed and ensuring Los Angeles remains a competitive destination. The mandate increases the risk of closures, layoffs and a weaker Los Angeles."
A recent report from the American Hotel & Lodging Association found Los Angeles is still dealing with the effects of the pandemic and recent wildfires. International visitation remains below 2019 levels, more than in any other major U.S. city.
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AHLA Foundation is partnering with ICHRIE and ACPHA to support hospitality education.
The collaborations align academic programs with industry workforce needs.
It will provide data, faculty development, and student engagement opportunities.
THE AHLA FOUNDATION, International Council on Hotel, Restaurant and Institutional Education and the Accreditation Commission for Programs in Hospitality Administration work to expand education opportunities for students pursuing hospitality careers. The alliances aim to provide data, faculty development and student engagement opportunities.
Their efforts build on the foundation’s scholarships and link academics to workforce needs, AHLA said in a statement.
"We're not just funding education—we're investing in the alignment between academic learning and professional readiness," said Kevin Carey, AHLA Foundation president and CEO. "These partnerships give us the insights needed to support students and programs that effectively prepare graduates to enter the evolving hospitality industry."
ACPHA will provide annual reports on participating schools’ performance, enabling the Foundation to direct resources to programs with curricula aligned to industry needs, the Foundation said.
Thomas Kube, incoming ACPHA executive director, said the partnership shows academia and industry working together for hospitality students. The collaboration with ICHRIE includes program analysis, engagement through more than 40 Eta Sigma Delta Honor Society chapters and faculty development.
“Together, we are strengthening pathways to academic excellence, professional development and industry engagement,” said Donna Albano, chair of the ICHRIE Eta Sigma Delta Board of Governors.
Fragmented systems, poor integration limit hotels’ data access, according to a survey.
Most hotel professionals use data daily but struggle to access it for revenue and operations.
AI and automation could provide dynamic pricing, personalization and efficiency.
FRAGMENTED SYSTEMS, INACCURATE information and limited integration remain barriers to hotels seeking better data access to improve guest experiences and revenue, according to a newly released survey. Although most hotel professionals use data daily, the survey found 49 percent struggle to access what they need for revenue and operational decisions.
“The Future of Hotel Data” report, published by hospitality data platform Hapi and direct booking platform Revinate, found that 40 percent of hoteliers cite disconnected systems as their biggest obstacle. Nearly one in five said poor data quality prevents personalization, limiting satisfaction, loyalty and upsell opportunities.
“Data is the foundation for every company, but most hotels still struggle to access and connect it effectively,” said Luis Segredo, Hapi’s cofounder and CEO. “This report shows there’s a clear path forward: integrate systems, improve data accuracy and embrace AI to unlock real-time insights. Hotels that can remove these technology barriers will operate more efficiently, drive loyalty, boost revenue and ultimately gain a competitive edge in a tight market.”
AI and automation could transform hospitality through dynamic pricing, real-time personalization and operational efficiency, but require standardized, integrated and reliable data to succeed, the report said.
Around 19 percent of respondents cited communication delays as a major issue, while 18 percent pointed to ineffective marketing, the survey found. About 10 percent reported challenges with enterprise initiatives and 15 percent said they struggled to understand guest needs. Nearly 46 percent identified CRM and loyalty systems as the top priority for data quality improvements, followed by sales and upselling at 17 percent, operations at 10 percent and customer service at 7 percent.
Meanwhile, hotels see opportunities in stronger CRM and loyalty systems, integrated platforms and AI, the report said. Priorities include improving data quality for personalized engagement, using integrated systems for real-time insights, applying AI for offers, marketing and service and leveraging dynamic pricing and automation to boost efficiency, conversion and profitability.
“Clean, connected data is the key to truly understanding the needs of guests, driving amazing marketing campaigns and delivering direct booking revenue,” said Bryson Koehler, Revinate's CEO. “Looking ahead, hotels that transform fragmented data into connected data systems will be able to leverage guest intelligence data and gain a significant advantage. With the right technology, they can personalize every interaction, shift share to direct channels and drive profitability in ways that weren’t possible before. The future belongs to hotels that harness their data to operate smarter, delight guests and grow revenue.”
In June, The State of Distribution 2025 reported a widening gap between technology potential and operational readiness, with many hotel teams still early in using AI and developing training, systems, and workflows.
Hyatt partners with Way to unify guest experiences on one platform.
Members can earn and redeem points on experiences booked through Hyatt websites.
Way’s technology supports translation, payments and data insights for Hyatt.
HYATT HOTELS CORP. is working with Austin-based startup Way to consolidate ancillary services, loyalty experiences and on-property programming on one platform across its global portfolio. The collaboration integrates Way’s system into Hyatt.com, the World of Hyatt app, property websites and FIND Experiences to create a centralized booking platform.
World of Hyatt members can earn and redeem points on experiences booked through Hyatt websites, including wellness programs, cultural activities, ticketed events and local collaborations, the companies said in a statement. Members can also access FIND Experiences, which includes activities and auctions where points can be used to bid on events.
"In our search for an on-brand platform to power experiences and tap into ancillary revenue opportunities, Way's collaboration has been a true unlock for us," said Arlie Sisson, Hyatt’s senior vice president and global head of digital. "After a thorough evaluation of potential solutions, Hyatt chose Way to power the next chapter of our digital strategy by streamlining operations, elevating brand differentiation, enhancing personalization and, most importantly, delivering care at every touchpoint in the guest journey."
The Way initiative spans Hyatt’s portfolio, covering cabana rentals, in-room amenities and partnerships with local providers, the statement said. Way’s technology supports real-time translation, more than 100 currencies, multiple payment methods and data insights to help Hyatt manage operations globally.
"Hyatt set a high bar and Way is proud to bring their vision to life," said Michael Stocker, Way’s co-founder and CEO.
"The platform supports enterprise needs while preserving the guest experience."
U.S. CMBS delinquency rate rose 10 bps to 7.23 percent in July.
Multifamily was the only property type to increase, reaching 6.15 percent.
Office remained above 11 percent, while lodging and retail fell.
THE U.S. COMMERCIAL mortgage-backed securities delinquency rate rose for the fifth consecutive month in July, climbing 10 basis points to 7.23 percent, according to Trepp. The delinquent balance reached $43.3 billion, up from $42.3 billion in June.
Trepp’s “CMBS Delinquency Report July” showed multifamily led the increase, with its delinquency rate rising 24 basis points to 6.15 percent. Lodging fell 22 basis points to 6.59 percent and retail declined 16 basis points to 6.90 percent. Office delinquencies edged down to 11.04 percent after hitting a record 11.08 percent in June.
Loan-level analysis showed $4.4 billion in loans became newly delinquent in July, exceeding $3 billion that cured. Mixed-use, retail and office each accounted for more than $800 million of newly delinquent loans.
The seriously delinquent share, 60+ days, foreclosure, REO, or non-performing balloons, rose to 6.93 percent, Trepp said. Excluding defeased loans, the overall delinquency rate would be 7.41 percent.
A separate report from Lodging Econometrics showed the global hotel pipeline at 15,871 projects, up 3 percent year-over-year, totaling 2,436,225 rooms, up 2 percent.