Wyndham's income dips, pipeline grows after failed takeover bid
RevPAR rose 1 percent from 2023, with a 5 percent U.S. decline and 14 percent global growth
By Vishnu Rageev RApr 26, 2024
WYNDHAM HOTELS & RESORTS reported a net income of $16 million for the first quarter ending March 31, down from $67 million in the same period of 2023. The decrease primarily resulted from transaction-related expenses due to an unsuccessful hostile takeover attempt by Choice Hotels International, Wyndham said in a statement.
The company’s global development pipeline rose 8 percent to reach a record 243,000 rooms and nearly 2,000 hotels, the statement added. The company opened 13,000 rooms, showing a 27 percent year-over-year increase. This achievement signifies the 15th consecutive quarter of sequential pipeline growth.
“We’re thrilled to announce another strong quarter of progress in our executions, openings, franchisee retention and net room growth around the world,” said Geoff Ballotti, Wyndham’s president and CEO. “Increased interest from hotel owners in our brands has propelled our development pipeline to a record 243,000 rooms, marking an impressive 8 percent increase. Our strong balance sheet and cash flow generation capabilities provide significant opportunity to continue to enhance returns to our shareholders over both the short and long-term, as evidenced by our board of directors’ approval of a $400 million increase in our share repurchase authorization.”
The company entered the upscale extended stay segment through a deal with WaterWalk Extended Stay by Wyndham.
Other key highlights include:
Improved global retention rate by 30 basis points year-over-year on an LTM-basis to 95.6 percent.
Secured 171 contracts for legacy brands, reflecting an 8 percent increase year-over-year.
Returned $89 million to shareholders through $57 million of share repurchases and quarterly cash dividends of $0.38 per share.
Increased share repurchase authorization by $400 million.
RevPAR trends
Wyndham's global system expanded by 4 percent, with 1 percent growth in the U.S. and 8 percent growth internationally, the company said. These figures align with expectations, driven by robust growth in the higher RevPAR midscale and above segments in the U.S. and a 3 percent increase in the direct franchising business in China, along with 13 percent growth.
RevPAR increased by 1 percent in constant currency compared to 2023, driven by a 5 percent decrease in the U.S. and a 14 percent international growth. The company faced its toughest year-over-year comparisons in the U.S. during the first quarter, resulting in a 440 basis points decline in occupancy and a 50 basis points decrease in ADR.
Wyndham saw year-over-year RevPAR growth in all other regions globally, primarily due to sustained pricing strength, with ADR increasing by 12 percent and occupancy rising by 2 percent, the statement said.
Revenues sink
Wyndham’s $51 million decline in net income YOY in the first quarter is mainly due to transaction-related expenses resulting from the unsuccessful hostile takeover attempt by Choice Hotels, the company said. Other factors included an impairment charge primarily related to development advance notes and higher interest expenses.
Adjusted EBITDA was $141 million compared to $147 million in Q1 2023. Excluding a $10 million impact from marketing fund variability, adjusted EBITDA grew 3 percent, reflecting improved expense timing.
Diluted earnings per share decreased to $0.19 from $0.77 in Q1 2023, driven by lower net income, partially offset by share repurchase benefits. Adjusted diluted EPS was $0.78 compared to $0.86 in the first quarter of 2023, with a $0.09 per share impact from expected marketing fund variability. Adjusted diluted EPS increased 1 percent year-over-year, with EBITDA growth and share repurchase benefits offset by higher interest expenses.
Wyndham’s fee-related and other revenues totaled $304 million, down from $308 million in the first quarter of 2023. This decline was attributed to a $5 million decrease in royalty and franchise fees, partly offset by an 8 percent increase in ancillary revenue streams.
The decrease in royalties and franchise fees was primarily influenced by the decline in U.S. RevPAR and the comparison with the company's highest quarter of other franchise fees, partially offset by global net room growth and increased international RevPAR.
Marketing fund expenses exceeded revenues by $14 million in the first quarter of 2024, in line with expectations, compared to $4 million in Q1 2023. The company anticipates balancing marketing fund revenues and expenses for the full-year 2024.
2024 outlook:
YOY rooms growth: 3 percent-4 percent
YOY global RevPAR growth: 2 percent-3 percent
Fee-related and other revenues: $1.43 billion-$1.46 billion
Adjusted EBITDA: $690 million-$700 million
Adjusted net income: $341 million-$351 million
Adjusted diluted EPS: $4.18-$4.30
Hilton Worldwide Holdings posted a $268 million net income in the first quarter of this year, with a 2 percent increase in system-wide comparable RevPAR compared to the first quarter of 2023. The company's fee-based model and strong development efforts fueled performance, showing steady progress in signings, starts, and openings, indicating a robust pipeline.
AHLA Foundation is partnering with ICHRIE and ACPHA to support hospitality education.
The collaborations align academic programs with industry workforce needs.
It will provide data, faculty development, and student engagement opportunities.
THE AHLA FOUNDATION, International Council on Hotel, Restaurant and Institutional Education and the Accreditation Commission for Programs in Hospitality Administration work to expand education opportunities for students pursuing hospitality careers. The alliances aim to provide data, faculty development and student engagement opportunities.
Their efforts build on the foundation’s scholarships and link academics to workforce needs, AHLA said in a statement.
"We're not just funding education—we're investing in the alignment between academic learning and professional readiness," said Kevin Carey, AHLA Foundation president and CEO. "These partnerships give us the insights needed to support students and programs that effectively prepare graduates to enter the evolving hospitality industry."
ACPHA will provide annual reports on participating schools’ performance, enabling the Foundation to direct resources to programs with curricula aligned to industry needs, the Foundation said.
Thomas Kube, incoming ACPHA executive director, said the partnership shows academia and industry working together for hospitality students. The collaboration with ICHRIE includes program analysis, engagement through more than 40 Eta Sigma Delta Honor Society chapters and faculty development.
“Together, we are strengthening pathways to academic excellence, professional development and industry engagement,” said Donna Albano, chair of the ICHRIE Eta Sigma Delta Board of Governors.
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Global hotel RevPAR is projected to grow 3 to 5 percent in 2025, JLL reports.
Hotel RevPAR rose 4 percent in 2024, with demand at 4.8 billion room nights.
London, New York and Tokyo are expected to lead investor interest in 2025.
GLOBAL HOTEL REVPAR is projected to grow 3 to 5 percent in 2025, with investment volume up 15 to 25 percent, driven by loan maturities, deferred capital spending and private equity fund expirations, according to JLL. Leisure travel is expected to decline as consumer savings tighten, while group, corporate and international travel increase, supporting RevPAR growth.
Major cities continue to attract strong demand and investor interest, particularly London, New York and Tokyo. APAC is likely to post the strongest growth, fueled by recovering Chinese travel, while urban markets remain poised for continued momentum.
Lifestyle hotels are emerging as the new “third place,” blending living, working and leisure. The trend is fueling expansion into branded residences and alternative accommodations. JLL said investors must weigh regional performance differences, asset types and lifestyle trends when evaluating opportunities.
Separately, a Hapi and Revinate survey found fragmented systems, inaccurate data and limited integration remain barriers for hotels seeking better data access to improve guest experience and revenue.
Fragmented systems, poor integration limit hotels’ data access, according to a survey.
Most hotel professionals use data daily but struggle to access it for revenue and operations.
AI and automation could provide dynamic pricing, personalization and efficiency.
FRAGMENTED SYSTEMS, INACCURATE information and limited integration remain barriers to hotels seeking better data access to improve guest experiences and revenue, according to a newly released survey. Although most hotel professionals use data daily, the survey found 49 percent struggle to access what they need for revenue and operational decisions.
“The Future of Hotel Data” report, published by hospitality data platform Hapi and direct booking platform Revinate, found that 40 percent of hoteliers cite disconnected systems as their biggest obstacle. Nearly one in five said poor data quality prevents personalization, limiting satisfaction, loyalty and upsell opportunities.
“Data is the foundation for every company, but most hotels still struggle to access and connect it effectively,” said Luis Segredo, Hapi’s cofounder and CEO. “This report shows there’s a clear path forward: integrate systems, improve data accuracy and embrace AI to unlock real-time insights. Hotels that can remove these technology barriers will operate more efficiently, drive loyalty, boost revenue and ultimately gain a competitive edge in a tight market.”
AI and automation could transform hospitality through dynamic pricing, real-time personalization and operational efficiency, but require standardized, integrated and reliable data to succeed, the report said.
Around 19 percent of respondents cited communication delays as a major issue, while 18 percent pointed to ineffective marketing, the survey found. About 10 percent reported challenges with enterprise initiatives and 15 percent said they struggled to understand guest needs. Nearly 46 percent identified CRM and loyalty systems as the top priority for data quality improvements, followed by sales and upselling at 17 percent, operations at 10 percent and customer service at 7 percent.
Meanwhile, hotels see opportunities in stronger CRM and loyalty systems, integrated platforms and AI, the report said. Priorities include improving data quality for personalized engagement, using integrated systems for real-time insights, applying AI for offers, marketing and service and leveraging dynamic pricing and automation to boost efficiency, conversion and profitability.
“Clean, connected data is the key to truly understanding the needs of guests, driving amazing marketing campaigns and delivering direct booking revenue,” said Bryson Koehler, Revinate's CEO. “Looking ahead, hotels that transform fragmented data into connected data systems will be able to leverage guest intelligence data and gain a significant advantage. With the right technology, they can personalize every interaction, shift share to direct channels and drive profitability in ways that weren’t possible before. The future belongs to hotels that harness their data to operate smarter, delight guests and grow revenue.”
In June, The State of Distribution 2025 reported a widening gap between technology potential and operational readiness, with many hotel teams still early in using AI and developing training, systems, and workflows.
Hyatt partners with Way to unify guest experiences on one platform.
Members can earn and redeem points on experiences booked through Hyatt websites.
Way’s technology supports translation, payments and data insights for Hyatt.
HYATT HOTELS CORP. is working with Austin-based startup Way to consolidate ancillary services, loyalty experiences and on-property programming on one platform across its global portfolio. The collaboration integrates Way’s system into Hyatt.com, the World of Hyatt app, property websites and FIND Experiences to create a centralized booking platform.
World of Hyatt members can earn and redeem points on experiences booked through Hyatt websites, including wellness programs, cultural activities, ticketed events and local collaborations, the companies said in a statement. Members can also access FIND Experiences, which includes activities and auctions where points can be used to bid on events.
"In our search for an on-brand platform to power experiences and tap into ancillary revenue opportunities, Way's collaboration has been a true unlock for us," said Arlie Sisson, Hyatt’s senior vice president and global head of digital. "After a thorough evaluation of potential solutions, Hyatt chose Way to power the next chapter of our digital strategy by streamlining operations, elevating brand differentiation, enhancing personalization and, most importantly, delivering care at every touchpoint in the guest journey."
The Way initiative spans Hyatt’s portfolio, covering cabana rentals, in-room amenities and partnerships with local providers, the statement said. Way’s technology supports real-time translation, more than 100 currencies, multiple payment methods and data insights to help Hyatt manage operations globally.
"Hyatt set a high bar and Way is proud to bring their vision to life," said Michael Stocker, Way’s co-founder and CEO.
"The platform supports enterprise needs while preserving the guest experience."
U.S. CMBS delinquency rate rose 10 bps to 7.23 percent in July.
Multifamily was the only property type to increase, reaching 6.15 percent.
Office remained above 11 percent, while lodging and retail fell.
THE U.S. COMMERCIAL mortgage-backed securities delinquency rate rose for the fifth consecutive month in July, climbing 10 basis points to 7.23 percent, according to Trepp. The delinquent balance reached $43.3 billion, up from $42.3 billion in June.
Trepp’s “CMBS Delinquency Report July” showed multifamily led the increase, with its delinquency rate rising 24 basis points to 6.15 percent. Lodging fell 22 basis points to 6.59 percent and retail declined 16 basis points to 6.90 percent. Office delinquencies edged down to 11.04 percent after hitting a record 11.08 percent in June.
Loan-level analysis showed $4.4 billion in loans became newly delinquent in July, exceeding $3 billion that cured. Mixed-use, retail and office each accounted for more than $800 million of newly delinquent loans.
The seriously delinquent share, 60+ days, foreclosure, REO, or non-performing balloons, rose to 6.93 percent, Trepp said. Excluding defeased loans, the overall delinquency rate would be 7.41 percent.
A separate report from Lodging Econometrics showed the global hotel pipeline at 15,871 projects, up 3 percent year-over-year, totaling 2,436,225 rooms, up 2 percent.