Sawhney to Lead Customer Success and Partnership Growth
Rupali Sawhney is now chief customer officer at Otelier, a hospitality data platform provider. In this newly established role, she will lead the company’s customer organization, focusing on partnerships from onboarding and implementation to training and feature adoption.
Sawhney previously held senior executive roles at SaaS and technology firms including Quickbase, Saama, IBM Watson (now Merative), Pegasystems and Sovos, Otelier said in a statement.
“Rupali brings a rare combination of strategic vision and operational discipline that aligns perfectly with Otelier’s mission,” said Rob Lawrence, Otelier’s CEO. “She understands what it takes to build trust with hotel operators, deliver measurable results, and turn customers into champions. We’re thrilled to welcome her to the leadership team.”
Sawhney said Otelier is addressing a core challenge for hotel operators: siloed systems and fragmented data that hinder decision-making and progress.
“I’m excited to join a company so committed to innovation and customer success and to work directly with hospitality teams to help them make the most of Otelier’s powerful platform,” she said.
Separately, Dellisart LLC recently appointed Anjula Pandya vice president of business development, overseeing client relations, partnerships, and brand development in North America.
