OYO’s Ritesh Agarwal is the new keeper of the light
G6 Hospitality’s Sonal Sinha and Agarwal discuss leadership, G6 acquisition
Ritesh Agarwal, OYO Rooms founder and CEO, and G6 Hospitality’s newly appointed CEO Sonal Sinha talked to Asian Hospitality about leadership and the key to success.
Ed Brock is an award-winning journalist who has worked for various U.S. newspapers and magazines, including with American City & County magazine, a national publication based in Atlanta focused on city and county government issues. He is currently senior editor at Asian Hospitality magazine, the top U.S. publication for Asian American hoteliers. Originally from Mobile, Alabama, Ed began his career in journalism in the early 1990s as a reporter for a chain of weekly newspapers in Baldwin County, Alabama. After a stint teaching English in Japan, Ed returned to the U.S. and moved to the Atlanta area where he returned to journalism, coming to work at Asian Hospitality in 2016.
AT ONE POINT in his life, Ritesh Agarwal had 30 rupees in the bank. Today, as the founder and CEO of OYO Rooms, he is one of the youngest billionaires on the planet.
“Sometimes, when I go to bed, I ask myself, ‘Is this all for real?’ Because exactly 10 years ago, I didn't imagine any of it,” Agarwal said.
Agarwal founded OYO in 2013 as a provider of full-stack technology products and services. Today it serves more than 157,000 hotel and home storefronts in more than 35 countries including India, the U.S., Europe and Southeast Asia. Near the end of last year, it completed its $525 million acquisition of G6 Hospitality from Blackstone Real Estate.
In April, Agarwal and his newly appointed G6 CEO Sonal Sinha attended the 2025 AAHOA Convention & Trade Show in New Orleans. They met with other business leaders and more than 300 of their franchisees, and Agarwal spoke on the View from the Top panel. Agarwal and Sinha sat with Asian Hospitality Editor Ed Brock for an interview, the video of which is embedded here and summarized below. The interview also can be found in our May issue.
Humble beginnings
Agarwal said the story of his beginnings in the hotel industry is similar to those shared by many AAHOA members.
“I started by being the front office of one of the hotels. I cleaned the back office, cleaned the bedrooms, did the work, and most people would have imagined that I'd be lucky if I scraped by and get that one property, and rightfully so, because I had no logical reason to succeed,” Agarwal said. “But I have learned the difference between somebody who makes it versus not is only how desperately they wanted this as an outcome. They're willing to work hard, they're going to put their perspective, they're wanting to learn everything, and that's what I did.”
Starting OYO was definitely a challenge, he said. It was worth the work, but future entrepreneurs should maintain realistic expectations.
“I love the outcome, but the process, while I enjoyed it, I think it's hard, right?” Agarwal said. “Often people, when they start companies, they are told that the reason you should start a company is you will have no boss. You realize very quickly, your customers are your boss, your suppliers are your boss, your lender is your boss, your equity partner is your boss, your team members are your boss, your external business partner is your boss, your city is your boss. Everybody expects accountability from you and hence you have to be comfortable to be accountable to a large number of people.”
However, Agarwal said that with that responsibility comes rewards.
“You get to solve exciting problems. You’ve got to create great outcomes, and I feel like the outcome is well worth it,” he said.
Agarwal and Sinha brought this philosophy into executing one of the company’s largest transactions so far, its acquisition of G6.
Keeping the light on
In December, Oravel Stays, OYO’s parent company, completed the acquisition of G6 that was announced in September. Sinha was named CEO, with Tina Burnett continuing as chief development officer, the company said at that time. The company plans to add 150 hotels to the Motel 6 and Studio 6 brands next year and accelerate G6 Hospitality's growth through technology integration, property upgrades, and market expansion.
Agarwal and Sinha said the process to make the acquisition began in 2019.
“We've known G6 for a few years. It's an iconic American brand loved largely not just by customers, but also franchisees to be a part of this ecosystem,” Agarwal said. “OYO, on the other hand, had figured out its ability to drive the best digital revenue for our franchisees. So, our perspective was, we could take the best of both worlds.”
When the bidding process began, Agarwal called Sinha for his opinion.
“The moment Ritesh called and said, ‘Okay, this is what I'm thinking,’ we had this conversation where we thought, we'll do it someday, and now is the day,” Sinha said. “That was the feeling I had. We know the power these two platforms have. OYO being a tech platform, we know how to run a mobile app. We know how to distribute with multiple agencies. That's the tech strength that OYO brings. We have more than 500 engineers back in India, and they do a lot of coding.”
OYO aims to invest $10 million to enhance G6’s digital assets, including its website and app, targeting a quadruple increase in apps before summer. The company will use digital targeting, focusing on high-intent customers through direct partnerships with Google and Microsoft.
“Our primary commitment today is to make sure our current franchisees make so much more. We just came out of the first quarter. I'm happy to share that when the industry declined year-on-year on revenue, we have delivered three and a half percent up year on year,” Agarwal said.
Maintaining optimism
As the U.S. economy continues to rock from President Trump’s tariffs, even though some are on hold, Agarwal said he remains optimistic about doing business in the U.S. During his panel AAHOACON2025 discussion, he talked about meeting Trump in New Delhi when he was visiting and getting a good impression of the two countries’ relationship.
“I think the relationship, people to people, between India and the U.S., has been incredible,” Agarwal said.
Indian Prime Minister Narendra Modi also visited the U.S. right after President Trump's inauguration, building on their existing relationship. Agarwal s
“I think that there is a unidirectional sentiment of more investments from India to the U.S. and the U.S. to India. I don't think that's changing anytime soon. And the good thing is we are less impacted by tariffs,” Agarwal said. “I'm an entrepreneur. I'm an optimist by definition, because we have American hotels, mostly American customers, I'd say over 95 percent of our customers are domestic and American workers. If you combine three of those, we have very little impact from the tariffs.”
Agarwal said the company already is investing $10 million in G6’s technology stacks and it is hiring sales and marketing people. They also are recruiting and expanding on various different divisions.
“There are people who supported me, who supported others, and we all feel like we want to give back, right?” Agarwal said. “What better than Shark Tank, which millions of people watch, it's probably one of the most watched business shows around the world?”
House introduces AFA to boost franchise model and hotel operations.
The act establishes a joint employer standard.
AHLA backs the bill, urging swift adoption.
THE HOUSE Of Representatives introduced the American Franchise Act, aimed at supporting the U.S. franchising sector, including 36,000 franchised hotels and 3 million workers nationwide. The American Hotel & Lodging Association, backed the bill, urging swift adoption to boost the franchise model and clarify joint employer standards.
The AFA amends the Fair Labor Standards Act and the National Labor Relations Act, which since 2015 have created uncertainty for franchisors and franchisees, AHLA said in a statement.
Rep. Kevin Hern (R-Oklahoma) and Don Davis (D-North Carolina) introduced the AFA.
“Hotel franchising is a pathway to the American Dream for many entrepreneurs,” said Rosanna Maietta, AHLA president and CEO. “It is a proven win-win business model that enables partnerships between franchisees and franchisors. The American Franchise Act codifies a clear joint employer definition and is essential to protecting this framework.”
AFA aims to protect the franchise model, which has long enabled women and minority entrepreneurs to run their own businesses with support from larger brands, the statement said. It will clarify the employment relationship by establishing a joint employer standard that protects workers and preserves franchisee autonomy.
Mitch Patel, AHLA board chair and Vision Hospitality Group CEO, said that as a hotel franchisee, he has seen how the model enabled him and others to achieve the American Dream.
“Throughout my career, my hotel business has employed thousands of people who have built lifelong careers in our industry,” he said. “The American Franchise Act is essential to preserving this foundation. For the benefit of both employers and employees, we strongly encourage the swift passage of this critical legislation.”
"As one of the few franchisees in Congress, I understand how damaging an ever-changing joint-employer rule is to the franchise business model,” said Hern. “I'm pleased that we were able to come together in a bipartisan effort to create legislation that safeguards small businesses and individuals working to achieve the American Dream across the country."
Davis said changes to joint-employer rules have created prolonged uncertainty in the industry.
“The American Franchise Act aims to restore stability by clarifying that franchisors and franchisees operate as independent employers while safeguarding workers through established labor standards,” he said.
Separately, a petition for a referendum on Los Angeles’s “Olympic Wage” ordinance, which sets a $30 minimum wage for hospitality workers by the 2028 Games, fell short of signatures. The ordinance will take effect, raising hotel wages from $22.50 to $25 next year, $27.50 in 2027 and $30 in 2028.
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AHLA Foundation is partnering with ICHRIE and ACPHA to support hospitality education.
The collaborations align academic programs with industry workforce needs.
It will provide data, faculty development, and student engagement opportunities.
THE AHLA FOUNDATION, International Council on Hotel, Restaurant and Institutional Education and the Accreditation Commission for Programs in Hospitality Administration work to expand education opportunities for students pursuing hospitality careers. The alliances aim to provide data, faculty development and student engagement opportunities.
Their efforts build on the foundation’s scholarships and link academics to workforce needs, AHLA said in a statement.
"We're not just funding education—we're investing in the alignment between academic learning and professional readiness," said Kevin Carey, AHLA Foundation president and CEO. "These partnerships give us the insights needed to support students and programs that effectively prepare graduates to enter the evolving hospitality industry."
ACPHA will provide annual reports on participating schools’ performance, enabling the Foundation to direct resources to programs with curricula aligned to industry needs, the Foundation said.
Thomas Kube, incoming ACPHA executive director, said the partnership shows academia and industry working together for hospitality students. The collaboration with ICHRIE includes program analysis, engagement through more than 40 Eta Sigma Delta Honor Society chapters and faculty development.
“Together, we are strengthening pathways to academic excellence, professional development and industry engagement,” said Donna Albano, chair of the ICHRIE Eta Sigma Delta Board of Governors.
Global hotel RevPAR is projected to grow 3 to 5 percent in 2025, JLL reports.
Hotel RevPAR rose 4 percent in 2024, with demand at 4.8 billion room nights.
London, New York and Tokyo are expected to lead investor interest in 2025.
GLOBAL HOTEL REVPAR is projected to grow 3 to 5 percent in 2025, with investment volume up 15 to 25 percent, driven by loan maturities, deferred capital spending and private equity fund expirations, according to JLL. Leisure travel is expected to decline as consumer savings tighten, while group, corporate and international travel increase, supporting RevPAR growth.
Major cities continue to attract strong demand and investor interest, particularly London, New York and Tokyo. APAC is likely to post the strongest growth, fueled by recovering Chinese travel, while urban markets remain poised for continued momentum.
Lifestyle hotels are emerging as the new “third place,” blending living, working and leisure. The trend is fueling expansion into branded residences and alternative accommodations. JLL said investors must weigh regional performance differences, asset types and lifestyle trends when evaluating opportunities.
Separately, a Hapi and Revinate survey found fragmented systems, inaccurate data and limited integration remain barriers for hotels seeking better data access to improve guest experience and revenue.
Fragmented systems, poor integration limit hotels’ data access, according to a survey.
Most hotel professionals use data daily but struggle to access it for revenue and operations.
AI and automation could provide dynamic pricing, personalization and efficiency.
FRAGMENTED SYSTEMS, INACCURATE information and limited integration remain barriers to hotels seeking better data access to improve guest experiences and revenue, according to a newly released survey. Although most hotel professionals use data daily, the survey found 49 percent struggle to access what they need for revenue and operational decisions.
“The Future of Hotel Data” report, published by hospitality data platform Hapi and direct booking platform Revinate, found that 40 percent of hoteliers cite disconnected systems as their biggest obstacle. Nearly one in five said poor data quality prevents personalization, limiting satisfaction, loyalty and upsell opportunities.
“Data is the foundation for every company, but most hotels still struggle to access and connect it effectively,” said Luis Segredo, Hapi’s cofounder and CEO. “This report shows there’s a clear path forward: integrate systems, improve data accuracy and embrace AI to unlock real-time insights. Hotels that can remove these technology barriers will operate more efficiently, drive loyalty, boost revenue and ultimately gain a competitive edge in a tight market.”
AI and automation could transform hospitality through dynamic pricing, real-time personalization and operational efficiency, but require standardized, integrated and reliable data to succeed, the report said.
Around 19 percent of respondents cited communication delays as a major issue, while 18 percent pointed to ineffective marketing, the survey found. About 10 percent reported challenges with enterprise initiatives and 15 percent said they struggled to understand guest needs. Nearly 46 percent identified CRM and loyalty systems as the top priority for data quality improvements, followed by sales and upselling at 17 percent, operations at 10 percent and customer service at 7 percent.
Meanwhile, hotels see opportunities in stronger CRM and loyalty systems, integrated platforms and AI, the report said. Priorities include improving data quality for personalized engagement, using integrated systems for real-time insights, applying AI for offers, marketing and service and leveraging dynamic pricing and automation to boost efficiency, conversion and profitability.
“Clean, connected data is the key to truly understanding the needs of guests, driving amazing marketing campaigns and delivering direct booking revenue,” said Bryson Koehler, Revinate's CEO. “Looking ahead, hotels that transform fragmented data into connected data systems will be able to leverage guest intelligence data and gain a significant advantage. With the right technology, they can personalize every interaction, shift share to direct channels and drive profitability in ways that weren’t possible before. The future belongs to hotels that harness their data to operate smarter, delight guests and grow revenue.”
In June, The State of Distribution 2025 reported a widening gap between technology potential and operational readiness, with many hotel teams still early in using AI and developing training, systems, and workflows.
Hyatt partners with Way to unify guest experiences on one platform.
Members can earn and redeem points on experiences booked through Hyatt websites.
Way’s technology supports translation, payments and data insights for Hyatt.
HYATT HOTELS CORP. is working with Austin-based startup Way to consolidate ancillary services, loyalty experiences and on-property programming on one platform across its global portfolio. The collaboration integrates Way’s system into Hyatt.com, the World of Hyatt app, property websites and FIND Experiences to create a centralized booking platform.
World of Hyatt members can earn and redeem points on experiences booked through Hyatt websites, including wellness programs, cultural activities, ticketed events and local collaborations, the companies said in a statement. Members can also access FIND Experiences, which includes activities and auctions where points can be used to bid on events.
"In our search for an on-brand platform to power experiences and tap into ancillary revenue opportunities, Way's collaboration has been a true unlock for us," said Arlie Sisson, Hyatt’s senior vice president and global head of digital. "After a thorough evaluation of potential solutions, Hyatt chose Way to power the next chapter of our digital strategy by streamlining operations, elevating brand differentiation, enhancing personalization and, most importantly, delivering care at every touchpoint in the guest journey."
The Way initiative spans Hyatt’s portfolio, covering cabana rentals, in-room amenities and partnerships with local providers, the statement said. Way’s technology supports real-time translation, more than 100 currencies, multiple payment methods and data insights to help Hyatt manage operations globally.
"Hyatt set a high bar and Way is proud to bring their vision to life," said Michael Stocker, Way’s co-founder and CEO.
"The platform supports enterprise needs while preserving the guest experience."