OPERA Cloud’s mobile capability allows Hyatt employees to assist guests from different locations
By Vishnu Rageev RSep 24, 2024
HYATT HOTELS CORP. recently selected the Oracle OPERA Cloud hospitality platform as the property management system for its global portfolio of more than 1,000 hotels and all-inclusive properties. The new PMS is expected to streamline operations, standardize data management and enhance guest experiences by enabling personalized service through a deeper understanding of guest preferences across stays.
With OPERA Cloud's mobile capability, Hyatt employees can assist guests from anywhere, anytime, the companies said in a statement.
“As one of the world’s top hospitality companies, Hyatt is committed to caring for people so they can be their best,” said Cameron Hammond, Hyatt’s senior vice president of global field technology services. “In today’s evolving environment, technology plays a critical role in empowering our colleagues to continue delivering unforgettable experiences to our guests. By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will provide our operators and colleagues with a modern, secure platform to deliver better data insights and elevate their roles with greater ease and efficiency.”
OPERA Cloud PMS, supported by Oracle Cloud Infrastructure, will centralize data across Hyatt’s global properties, offering improved insights and operational planning at both the portfolio and individual property levels, the statement said.
“With OPERA Cloud as the secure data and service foundation of its operations, Hyatt will be able to scale its portfolio while providing owners, operators, and colleagues the tools they need to deliver exceptional guest experiences,” said Alex Alt, Oracle’s executive vice president and general manager of hospitality and retail. “Moving to the cloud with Oracle will enable Hyatt to unlock a new level of flexibility and service, allowing them to innovate with speed and agility to adapt to the unique needs and expectations of each guest, property, and market they serve.”
In June, Hyatt reported an 85 percent surge in its global pipeline since 2017, reaching a record 129,000 rooms. During this period, luxury rooms doubled, resort rooms tripled, and lifestyle rooms quintupled.
Four Seasons, Fort Partners and Merrimac Ventures plan a mixed-use project in Telluride, CO.
The project is in Mountain Village near the San Juan Mountains.
Florida-based Fort Partners and Merrimac Ventures are led by Nadim Ashi and Dev Motwani.
FOUR SEASONS, FORT Partners and Merrimac Ventures are jointly developing the Four Seasons Resort and Residences Telluride in Telluride, Colorado. The project includes 52 guestrooms, 43 hotel residences and 26 private residences for short-term and permanent stays.
The properties are being developed in Mountain Village near the San Juan Mountains in Colorado, Four Seasons said in a statement.
Toronto-based Four Seasons is led by CEO Alejandro Reynal, while Florida-based partners Fort Partners and Merrimac Ventures are led by founder Nadim Ashi and President and CEO Dev Motwani, respectively.
“This achievement would not have been possible without the support of local partners like Telluride Ski & Golf, the Town of Mountain Village and TMVOA,” Motwani said. “We are fortunate to inherit this site and build upon the work they’ve already done.”
Bart Carnahan, Four Seasons’ president of global business development, portfolio management and residential, said the company is offering a new opportunity for guests and residents to enjoy a ski destination.
“Fort Partners and Merrimac Ventures are ideal collaborators, with a deep understanding of the destination, Four Seasons’ legendary service and a shared commitment to creating experiences for both short-term visitors and residents,” he said.
“Telluride is a place of extraordinary heritage and beauty and represents a rare opportunity to create something lasting,” Ashi said. “Together with Four Seasons and Merrimac, we are creating a landmark that reflects this legacy, honors its natural beauty and endures for generations.”
Sonesta International Hotels Corp. recently launched Americas Best Value Studios by Sonesta, an extended-stay version of its franchised brand, Americas Best Value Inn.
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