Skip to content

Search

Latest Stories

Hotels urged to capitalize on the airline industry chaos

Trip delays are at record levels with as many as 128,934 U.S. flights cancelled from January to July

Hotels urged to capitalize on the airline industry chaos

HOTELS CAN NOW capitalize on the current airline chaos by providing flexible check-in and check-out policies as U.S. airline flight delays are at record levels, according to advisory firm August Finn. The airlines are expected to continue to struggle into the holiday travel season.

Hotels have an opportunity to accommodate inconvenienced guests – and increase their incremental revenue as slight disruption has become a near daily occurrence and countless passengers have been left stranded, advised Paul Peddrick, hospitality design specialist and principal at Delaware-based August Finn, in an article titled “Hotel Check-out Time Extensions: Capitalize on the Current Airline Industry Chaos.”


“When air travel was more predictable, guests may not have believed that pre-booking an early check-in or late check-out would be valuable to them – it just wasn’t necessary or a necessity,” Peddrick said. “But flight disruption has become such a consistent issue for travelers, they are now more anxious about the travel experience. Guests are now more likely to be proactive in preparing for potential delays and cancellations and will pre-emptively go ahead and book and early check in or late check out.”

Data shows that in total, 128,934 flights were cancelled in the U.S. from January to July. In addition to this, nearly a million flights have been delayed so far this year.

“Flying anywhere in the next few months will likely be a precarious and unpredictable experience. However, your guest’s stay does not have to be,” he said. “Getting in and arriving early in the morning and not being able to check in is frustrating, as is checking out only to find out that you now will be at the airport all day.  Comfort and peace of mind have monetary value.”

U.S. Department of Transportation secretary Pete Buttigieg recently said that he expects the current issues to persist through Thanksgiving and into Christmas. Across the pond in Europe, they are predicting a longer timeline and don’t expect to see much improvement until after March 2023.

American Airlines has already said it plans to cut more than 29,000 flights in November, and Delta is cutting more than 4,000 flights. Air travel has been increasing since the U.S. dropped most COVID related restrictions, including the federal mask mandate and pre-departure testing requirements for international travelers visiting the country, over the summer.

More for you

ExStay Washington DC

Third regional ExStay workshop set for D.C.

Summary:

  • ESLA and Kalibri will hold the third ExStay workshop on July 30 in Washington, D.C., following sessions in Atlanta and Dallas.
  • The event will feature experts from brands, operators, data firms and advisory groups.
  • Sessions will cover investment and include Q&As on developing, renovating, converting and operating extended stay assets.

THE EXTENDED STAY Lodging Association and Kalibri Labs will host the third quarterly ExStay workshop on July 30 in Washington, D.C., following earlier sessions in Atlanta and Dallas. The event will bring together extended stay lodging executives for networking.

Keep ReadingShow less
Deloitte value-seeking report 2025

Study: Consumers seek value over low prices

Summary:

  • Consumers are prioritizing value over low prices, pushing brands—including hotels—to adapt, Deloitte finds.
  • Economic uncertainty and inflation are driving caution and shifting views on pricing and spending.
  • Value-seeking by generations: 49 percent of Gen X, 43 percent of Boomers, 40 percent of Millennials and 44 percent of Gen Z.

AMID ECONOMIC UNCERTAINTY and inflation, U.S. consumers are prioritizing value over low prices, favoring brands with added benefits, according to a Deloitte study. This shift is reshaping the market as companies, including hotels, adapt to changing expectations.

Keep ReadingShow less
Gen Z Shifts Hotel Shopping: Tech, Experiences & Values

Survey: Gen Z redefines hotel shopping

Summary:

  • Younger consumers are redefining hotel discovery through platform-hopping and peer input, according to SOCi.
  • Fragmented search and discovery are reshaping how trust is built.
  • About one-third of consumers aged 18–34 report less brand loyalty than a year ago.

GEN Z IS RESHAPING hotel shopping through multiple platforms, peer input and real-time research, according to SOCi, a marketing platform for multi-location businesses. Unlike previous generations who relied on a single search engine or map app, the younger consumer moves through a series of smaller decisions - starting on TikTok, checking Reddit or Yelp and ending with a Google Maps search.

Keep ReadingShow less
Hotel Tech Advances; Outpaces Operational Readiness

Report: Tech outpaces readiness in hotels

  • A gap is growing between technological potential and operational readiness, with many hotel teams still early in AI use.
  • Distribution teams are evolving with limited resources and uneven investment in talent and automation.
  • The report outlines how commercial teams in hospitality are managing transformation.

THERE IS A widening gap between technological potential and operational readiness, with many hotel staff still early in using AI effectively, according to “The State of Distribution 2025” report. Despite the availability of technology, training, systems and workflows remain in development.

The second edition of the industry benchmark report—published by NYU SPS Jonathan M. Tisch Center of Hospitality and its Hospitality Innovation Hub, in collaboration with RateGain Travel Technologies and HEDNA—noted that as traveler expectations rise, aligning people, processes and platforms is becoming a driver of performance.

Keep ReadingShow less
G6 Hospitality RMS Program Powers Q1 2025 Growth

G6 RMS properties log 11 percent Q1 revenue gain

Summary
  • The G6 RMS program uses automation, comp tracking and strategy calls.
  • RMS properties saw 11 percent year-over-year revenue growth in Q1 and a 10 percent higher ADR.
  • Revenue-managed properties posted 11.5 percent growth through web and app channels.

PROPERTIES OF G6 Hospitality enrolled in its “G6 Revenue Management Services” program saw 11 percent year-over-year revenue growth in the first quarter of 2025, more than double the rate of the rest of the portfolio. They also recorded a 10 percent higher ADR than non-RMS properties.

The RMS program uses proprietary automation tools, daily competitive set monitoring and bi-weekly strategy calls with revenue managers, G6 said in a statement. G6 is the parent company of Motel 6 and Studio 6 brands.

Keep ReadingShow less