Ed Brock is an award-winning journalist who has worked for various U.S. newspapers and magazines, including with American City & County magazine, a national publication based in Atlanta focused on city and county government issues. He is currently assistant editor at Asian Hospitality magazine, the top U.S. publication for Asian American hoteliers.
Originally from Mobile, Alabama, Ed began his career in journalism in the early 1990s as a reporter for a chain of weekly newspapers in Baldwin County, Alabama. After a stint teaching English in Japan, Ed returned to the U.S. and moved to the Atlanta area where he returned to journalism, coming to work at Asian Hospitality in 2016.
Heather Balsley is InterContinental Hotels Group’s senior vice president for global loyalty and partnerships. Jennifer Gribble succeeds Balsley to senior vice president for global marketing of mainstream brands.
Balsley has been with IHG for 13 years, most recently as senior vice president for global marketing of mainstream brands. Gribble is succeeding her to that position. In her new role, Balsley oversees the company’s IHG Rewards Club program.
Gribble has been with the company for 16 years, most recently as vice president for Holiday Inn Express, avid hotels and Atwell Suites brands. She now oversees brand performance, design and F&B as well as the launching of new brands. She also served in Crowne Plaza brand management and portfolio-wide marketing services roles in the Americas.
“Heather and Jennifer’s appointments are critical to IHG’s growth as we enhance our award-winning loyalty proposition and our powerhouse mainstream-brand portfolio,” Claire Bennett, IHG’s global chief marketing officer said in a statement. “Heather brings a strong strategic focus and passion to her new role in loyalty and partnerships, and Jennifer has incredible knowledge of guest insights and owner economics to drive growth and return for our stakeholders.”
In January, Mark Sergot became IHG’s vice president for global sales operations and enablement. Previously he was chief sales officer for Associated Luxury Hotels International.
Mustafa’s 25-Year Experience in Hospitality Leadership
Amir Mustafa is the new CEO of B&B Hotels USA, a European budget hotel firm. He succeeds Valerio Duchini, who was recently appointed CEO of Western Europe.
Before joining B&B Hotels USA, Mustafa held leadership roles at Extended Stay America and served as senior vice president of operations at Aimbridge Hospitality, B&B said in a statement.
"With over 25 years of experience in the hospitality industry, Amir Mustafa is known for his ability to promote operational excellence, optimize revenue, and ensure customer satisfaction," said Fabrice Collet, B&B Hotels Group's chairman. "We are delighted to welcome him to B&B Hotels to help develop our brand across the Atlantic. We are confident he will integrate into the culture and values of B&B Hotels and contribute to our future success."
The France-based chain aims to grow in the expanding American market, the statement said. Mustafa's arrival will be key to strengthening the brand's U.S. development and renovating the group's five hotels to ensure customer satisfaction. The company currently has three hotels in Florida, located in Jacksonville, Orlando and Miami Springs.
Goldman Sachs has been B&B Hotels' main shareholder since 2019.
Meanwhile, European travel to the U.S. fell amid tensions over border security and visa revocations during the Trump administration’s immigration crackdown.
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Penn State & BU Take Top Honors in HAMA’s 2024 Case Competition
THE HOSPITALITY ASSET Managers Association named Penn State’s undergraduate team and Boston University’s graduate team as winners of its 19th Annual Student Case Competition. The winning teams each received $5,000 and an all-expense-paid trip to HAMA’s Spring Conference to network with leading hotel asset managers.
The teams were chosen from a field that included students from the University of Denver, Cornell University, Florida International University and the University of Texas Rio Grande Valley, HAMA said in a statement.
“It amazes me that 19 years into the HAMA Student Competition, the entire committee continues to be impressed with the fresh ideas and perspectives presented by the next generation of hotel asset managers every single time,” said Adam Tegge, HAMA education committee chair. “Their entry into the world of hospitality asset management portends a bright future for our industry. We look forward to hosting them in Boston during our Spring Conference.”
The winning teams consisted of:
Boston University (Graduate)
Rishabh Sharma – Master’s degree in Hospitality Real Estate
Eva “Jinyi” Li – Master’s degree in Hospitality Management
Albina Zhangirova – Master’s degree in Hospitality
Penn State University (Undergraduate)
Logan Prendergast – Bachelor’s degree in Hospitality Management
Andrew Heiland – Bachelor’s degree in Hospitality Management
Students were presented with a case study featuring a fictitious, underperforming hotel in Boston, the statement said. Their task was to recommend a “survival action plan” to restore profitability or face a sale. They could choose from four options: adding a conference center, a health facility, redesigning F&B outlets, or proposing their own solution. With guidance from 10 HAMA members and university professors, participants developed a board presentation outlining their recommendation, supporting narrative, and business case analysis.
Penn State’s winning plan included a full renovation of all F&B outlets and a new meeting facility. Boston University’s strategy focused on including a rooftop bar, relocating the restaurant, closing the cocktail lounge and converting the coffee shop into a fitness area.
"The HAMA Competition provided a great platform for us to share our vision toward a case that could have easily been a real-life hotel; it made us think through different scenarios and offered a steep learning curve,” said BU’s Rishabh Sharma. “Speaking to industry professionals and getting mentored by an excellent asset manager was really helpful throughout the process.”
Penn State students were advised by John O’Neill, professor and director of the university’s Hospitality Real Estate Strategy Group, while Boston University students were guided by Kaushik Vardharajan, associate professor and director of BU’s hospitality real estate program.
“Through this competition, I gained deeper insight into asset optimization, financial performance analysis and the complexities of hotel investments,” said Penn State’s Andrew Heiland. “This experience has reinforced my passion for real estate and asset management within the hospitality industry, and I look forward to further developing my expertise in this field.”
In its Fall 2024 Industry Outlook Survey, HAMA found that demand, wage growth, and ADR increases remain top concerns, with 82 percent not expecting a recession in 2025 and 58 percent planning brand or management changes as a strategy.
MARK HOPLAMAZIAN, PRESIDENT and CEO of Hyatt Hotels Corp., will join Greg Friedman, managing principal and CEO of Peachtree Group, for a fireside chat at the Hunter Hotel Investment Conference on March 19. Hunter introduced this format last year with Anthony Capuano, CEO of Marriott International, as the featured guest.
In “A Conversation with Mark Hoplamazian,” he will share insights on his hospitality career, leadership approach, Hyatt's market position, company outlook and industry developments, Hunter said in a statement.
“At Hyatt, business is personal—relationships, trust, and a deep understanding of our guests, customers, and owners are at the heart of everything we do,” said Hoplamazian. “In today’s competitive landscape, hotel performance is driven by the human connections that shape our industry. That’s why we collaborate closely with owners and operators like Peachtree Group to create long-term value for their investments.”
Friedman said Hunter has long been a key forum for industry leaders to discuss hospitality's future.
“Having the opportunity to sit down with Mark and explore Hyatt's strategic vision, its differentiation in the market, and broader industry trends will be invaluable for attendees," he said. "This conversation will provide insights into how ownership and brand strategies align in today's evolving landscape.”
Hoplamazian joined the Hyatt board of directors in November 2006 and became president and CEO in December 2006, the statement said. Previously, he was president of The Pritzker Organization, LLC, advising Pritzker family businesses, including Hyatt. Before that, he worked in international mergers and acquisitions at The First Boston Corporation in New York.
“HUNTER is known for its close-knit environment, and this fireside chat reflects that,” said Lee Hunter, conference chairman. “It brings together brand and ownership perspectives, offering insights that resonate with attendees.”
Hoplamazian also serves on the Executive Committees of the American Hotel & Lodging Association and the World Travel & Tourism Council. He is also a member of the Civic Committee of the Commercial Club of Chicago and co-chairs its Public Safety Task Force.
LendingCon 2025 also returns Aug. 19-20 at Renaissance Seaworld Orlando, gathering hospitality investors, lenders, developers, and industry leaders for networking and collaboration.
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Photo credit: American Hotel & Lodging Association
Who Is Kevin Carey, New AHLA Foundation CEO in 2025?
KEVIN CAREY, CHIEF operating officer and senior vice president of the American Hotel & Lodging Association, is now president and CEO of AHLA Foundation. He will remain AHLA’s chief operating officer while succeeding Anna Blue, who announced her departure in February after two years.
The announcement follows the Foundation’s Night of a Thousand Stars fundraiser, which gathered more than 400 industry leaders and raised more than $1 million for its initiatives, AHLA said in a statement.
“Now more than ever, the foundation’s programs and initiatives will play a vital role in advancing the hospitality industry and amplifying opportunities for its people,” said Rosanna Maietta, AHLA’s president and CEO. “Kevin is one of the industry’s most respected and seasoned leaders and a strong advocate of the AHLA Foundation and its team. I couldn’t think of a better person to lead the foundation given his experience in designing and securing funding support for broad-based industry initiatives.”
Carey, AHLA’s chief operating officer since 2017, has led initiatives supporting the association’s growth. He became interim president and CEO in March after William “Chip” Rogers stepped down to pursue other interests.
Anu Saxena, president of Hilton Supply Management and chair of the AHLA Foundation Board of Trustees, said Kevin has been instrumental in the association’s growth and a key partner in the foundation’s progress since its inception.
“On behalf of the officers and the board of trustees, we look forward to collaborating with Kevin as we embark on the next phase of the foundation’s transformation,” Saxena said.
Over the past two years under Blue’s leadership, the foundation expanded its team and increased the visibility of programs, including ForWard.
“I am thrilled to take on this new role and continue the important work of the AHLA Foundation,” said Carey. “The foundation plays a critical role in securing the future of our industry by developing its people, by creating communities underpinned by access and opportunity, and by raising awareness of the many pathways to rewarding hospitality careers. I look forward to working with our dedicated team to expand our collective impact, broaden industry engagement, and develop programs that welcome and support both current and future hospitality professionals.”
Before joining AHLA, Carey spent more than 25 years at American Express, leading global business groups. He also served on the Industry Advisory Board for the Penn State School of Hospitality Management.
In November, Carey joined the Small Business Administration's Small Business Lending Advisory Council to support capital access for small businesses, including those in underserved communities.
BRITISH INDIAN HOTELIER Joginder Sanger, 82, passed away in London on Friday night after being hospitalized following a stroke, Eastern Eye newsweekly reported. Jalandhar-born Sanger started in the UK with a travel agency and an exclusive Air India contract before establishing London hotels, including the Washington Mayfair, Courthouse Hotels in Soho and Shoreditch, as well as the Bentley in Kensington.
His hotels have hosted Indian celebrities, politicians, former prime ministers and Bollywood stars, Eastern Eye reported.
“He was a dear friend of mine since the 1950s; I will miss him terribly,” NRI industrialist Lord Swraj Paul, 94, was quoted as saying in the report. “Like me, Joginder was also born in Jalandhar, and we shared so many experiences together. He will be missed by the Indian community in Britain, to which he made immense contributions.”
Sanger was instrumental in expanding The Bhavan UK, part of the Bharatiya Vidya Bhavan network, a global arts, culture, and education movement. He joined The Bhavan London in the late 1970s, became part of its executive committee a decade later, and became vice-chair in 1993. He served as chair from 2011 until retiring in 2022. His leadership helped The Bhavan overcome financial challenges, notably through Diwali Banquets, which raised significant funds annually.
He called serving The Bhavan the “greatest honour of his life,” while leaders praised his role in advancing its mission to promote Indian arts and culture in the UK.
Sanger was honored for his contributions to business and philanthropy in the UK. He is survived by his wife, Sunita, son, Girish, and daughter, Reema.
In November, the U.S. hotel industry mourned the passing of Harris Rosen, founder of Rosen Hotels & Resorts, who died at 85.