Ed Brock is an award-winning journalist who has worked for various U.S. newspapers and magazines, including with American City & County magazine, a national publication based in Atlanta focused on city and county government issues. He is currently assistant editor at Asian Hospitality magazine, the top U.S. publication for Asian American hoteliers. Originally from Mobile, Alabama, Ed began his career in journalism in the early 1990s as a reporter for a chain of weekly newspapers in Baldwin County, Alabama. After a stint teaching English in Japan, Ed returned to the U.S. and moved to the Atlanta area where he returned to journalism, coming to work at Asian Hospitality in 2016.
(Editor’s note: This story has been updated from a previous version to clarify the nature of the award in this case and to attribute a quote to Reform Lodging President and Co-Founder Sagar Shah.)
AN ARBITRATION PARTIAL final award for a 2020 lawsuit against Choice Hotels International by a group of franchisees found the company breached its franchise agreement regarding providing volume discounts through its preferred vender program along with two other breaches. Owner advocacy organization Reform Lodging says the ruling serves as an example of the need for overall reform of the hotel franchise system, while Choice called it “erroneous.”
The ruling orders Choice to pay $760,008.75 in attorney’s fees and costs to claimant Highmark Lodging, led by Darshan Patel and represented by Justin Proper with White and Williams law firm, for breaching its contract to realize volume discounts through its procurement program. The case for other claimants, also Choice franchisees, is still pending.
Arbitrator Steve Petrikis also ruled against Choice on charges related to its use of key money to attract franchisees and regarding Choice’s failure to secure pricing benefits from brand mandated cyber insurance vender Crowdstrike. The ruling calculated damages “arising from the breach of promise to obtain volume discounts is 15 to 20 percent of the purchase price” for all goods and services purchased from Choice qualified vendors.
Petrikis denied claims for fraud, RICO violations, conversion, breach of implied duty of good faith and breach of contract for call-forwarding charges made in the 2020 lawsuit.
Choice’s procurement process ‘revenue driven’
In an interview with Asian Hospitality in April, Pat Pacious, Choice president and CEO, said the company worked to lower owners’ costs in many ways. He singled out its procurement process.
“Procurement’s a great example,” Pacious said. “We’ve been able to drive down the cost of the goods and services that our franchisees buy.”
However, Petrikis in his ruling found that lowering prices for franchisees was not the focus of Choice’s vender program.
“A preponderance of the evidence, in both quality and quantity, establishes that Choice made virtually no efforts to leverage its size, scale, and distribution to obtain volume discounts on nonmandated goods,” he said.
That evidence included statements by Rick Summa, Choice’s vice president for procurement services, and other employees in the department as well as the company’s marketing material, franchise disclosure document and statements regarding volume discounts at owners committee meetings and conferences.
“There is great logic to the argument that Mr. Summa and his department were motivated more by the revenue Choice itself would receive, often substantial, than by securing product pricing discounts for the franchisees. Salaries within the procurement department were impacted by that revenue number, and particularly Mr. Summa’s salary,” Petrikis wrote. “Evidence regarding Mr. Summa’s management of the procurement department supports the conclusion that Choice was revenue driven in its pursuit of vendors. There were no published memos, plans, policies, best practices, instructions, guides or other directions to those working in the department to secure volume discounts for franchisees. Indeed, Mr. Summa testified that he doubted his ability to find any communication where he advised his employees to pursue volume discounts.”
A Choice company spokesperson minimized the results of the arbitration.
“Franchisees are at the heart of what we do. We work with our franchisees and associations to drive down total cost of ownership which is one of the reasons we have a 97 percent voluntary franchisee retention rate,” the company said. “We believe this arbitrator’s award is erroneous. This is supported by two recent cases in which Choice was the prevailing party. Even in the most recent case, less than $18,000 was awarded to the franchisee and the remaining amount of the total arbitration award is payment to the claimant’s attorney for fees and expenses.”
A ’poster child for franchise reform’
Reform Lodging said the arbitration results support industry wide efforts to reform the franchise system. Those reforms would provide greater clarity on reporting by franchisers of revenue from vender rebates and fees, as well as the sale of brand reward points.
“This case’s findings confirm the broader franchisee sentiment regarding the unjust practices and mistreatment faced by America’s franchisee owners,” RL said in a statement. “With a more small-business centric Federal Trade Commission investigating franchisee issues, the findings of this Choice case, and New Jersey’s Fair Franchising Bill slated to go in front of the New Jersey Senate, advocacy groups and hotel franchisees need to remain on the offensive as the opportunity to reform the franchise model has never been greater.”
Sagar Shah, RL’s president and co-founder, called Choice “the poster child for the need for legislative reform.”
“The stark contrast between their claims of treating franchisees well and the revelations from the recent arbitration are certainly difficult to reconcile,” Shah said. “It is apparent that Choice’s procurement department has a self-serving structure that rewards greed and franchisor success first over the wellbeing of their hard working small business franchisees.”
GSA will keep federal per diem rates the same for FY 2026.
The lodging rate stays $110 and meals allowance $68.
AHLA raised concerns over the impact on government travel.
THE U.S. GENERAL Services Administration will keep standard per diem rates for federal travelers at 2025 levels for fiscal year 2026. The American Hotel and Lodging Association raised concerns that the decision affects government travel, a key economic driver for the hotel industry.
The standard lodging rate remains $110 and the meals and incidental allowance is $68 for fiscal year 2026, unchanged from 2025, GSA said in a statement.
“Government travel is a vital economic driver for the hotel industry and the broader travel economy,” said Rosanna Maietta, AHLA’s president and CEO. “That’s why it’s so important for government per diem rates to keep pace with rising costs across the economy. The GSA’s decision to keep per diem rates flat will place a strain on the hospitality industry as well as government travelers seeking lodging. A strong economy requires a thriving hospitality sector. We will continue to advocate with the GSA and members of Congress for per diem rates that reflect hotels’ rising costs of doing business.”
GSA sets per diem rates to reimburse federal employees’ lodging and meal expenses for official travel within the continental U.S., based on the trailing 12-month ADR for lodging and meals minus 5 percent. This is the first year in five that GSA has not raised the rates.
The federal administration said the decision reflects the federal government’s commitment to using taxpayer funds appropriately and for core mission activities. The steady per diem rates are enabled by the reduction in inflationary pressures from the previous administration.
“GSA's decision ensures cost-effective travel reimbursement while supporting the mission-critical mobility of the federal workforce,” said Larry Allen, associate administrator, GSA Office of Government-wide Policy.
The rate applies to federal travelers and those on government-contracted business for all U.S. locations not designated as “non-standard areas,” which have higher per diems. For fiscal year 2026, GSA will keep the number of non-standard areas at 296, unchanged from 2025.
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Comfort Hotels will host the one-day Waffle Lounge in New York City on Aug. 21.
The Union Square event runs from 12 to 7 p.m.
Visitors can win a one-night stay at a participating Comfort or other Choice hotel.
CHOICE’S COMFORT HOTELS is bringing its signature breakfast item to life with the Waffle Lounge, a one-day pop-up event in New York City on Aug. 21. The event, timed to coincide with National Waffle Day on Aug. 24, highlights the brand’s role in offering guests a sense of home during their travels.
Waffles have been served at Comfort Hotels since the early 1990s, with more than 30 million made annually across its properties, Choice said in a statement. A recent national survey found that 70 percent of consumers prefer familiar meals over gourmet options.
“Waffles are a recognizable and meaningful part of the Comfort brand experience,” said Jenny Aboudou, Choice’s head of upper midscale brands. “Hosting a community event in New York City is a great way to highlight how this simple offering continues to resonate with travelers.”
The Waffle Lounge, located in Union Square, will be open from 12 to 7 p.m., the statement said. The event also marks more than 40 years of the Comfort brand, which includes Comfort Inn, Comfort Inn & Suites and Comfort Suites and operates more than 2,100 locations worldwide.
Guests can get free waffles with toppings, iced lattes, nail art, massage chairs and waffle-themed merchandise, Choice said. Visitors can also enter to win a one-night stay at a participating Comfort or other Choice hotels. The celebration extends online with a contest awarding 10 winners a one-night stay. To enter, users can tag a friend on Choice Hotels’ Instagram Waffle Day post and sign up for the Choice Privileges rewards program.
Choice recently launched two campaigns — “Stay in Your Rhythm” and “The WoodSpring Way” — to increase awareness and bookings across its four extended-stay brands.
Hospitality job openings fell by 308,000 in June, the largest drop of any industry.
National openings held at 7.4 million, a 4.4 percent rate.
Hospitality quit rates remain above the national average.
THE HOSPITALITY SECTOR saw the largest decline in job openings of any industry in June, according to the U.S. Bureau of Labor Statistics. Accommodation and food services fell by 308,000 positions from the previous month.
The “BLS Job Openings and Labor Turnover Survey” found the drop occurred despite overall U.S. openings holding at 7.4 million, a 4.4 percent rate. The hospitality category, which includes accommodation and food services, has been a major driver of labor demand in recent years but continues to face volatility in hiring needs and high turnover.
Nationally, the number of quits remained unchanged at 3.1 million, a 2 percent rate, the report said. However, hospitality continues to experience quit rates well above the national average, reflecting persistent retention challenges.
While industries such as retail trade and information saw increases in openings in June, the contraction in hospitality suggests a recalibration in staffing needs ahead of the second half of 2025. The next JOLTS report, covering July 2025, will be released on September 3 and will indicate whether the downturn in hospitality job openings is a short-term adjustment or the start of a longer trend.
A survey by Expert Market found 48 percent of accommodation businesses view staffing as their top risk for the year, followed by labor costs at 34 percent and maintenance at 27 percent.
North America recorded a 10 percent decline while Central America dropped 12 percent.
THE GLOBAL TRAVEL and tourism sector recorded an 8 percent year-on-year decline in total deal activity during the first half of 2025, according to market data firm GlobalData. Reduced investor appetite was seen across major deal types: mergers and acquisitions, private equity and venture financing.
GlobalData’s analysis shows venture financing deals fell by about 25 percent and private equity deals dropped by around 20 percent compared to the same period last year. M&A activity proved more resilient with a smaller 3.5 percent decline in volume. North America saw a 10 percent decline while Central America saw a 12 percent decline.
“The overall decline underscores a broader trend where macroeconomic factors and investor sentiments are reshaping deal-making strategies within the industry. The subdued activity suggests that dealmakers are becoming increasingly cautious, likely due to macroeconomic challenges and volatile market conditions,” said Aurojyoti Bose, lead analyst at GlobalData. “The decline in venture financing and private equity deals, suggests a dent in investor sentiment, emphasizing a trend of reduced risk appetite.”
The Asia-Pacific region posted growth, with deal volume rising 11 percent in H1 2025, driven by increased activity in Japan and India. In contrast, Europe saw a 19 percent drop, the Middle East and Africa fell 39 percent and South and Central America declined 12 percent.
Among major markets, the US, China and Germany all recorded declines in deal announcements while the UK maintained deal volumes at similar levels to last year.
GlobalData notes that historical figures may change if additional deals from earlier months are disclosed later.
Last year saw a 12.6 percent decline, with a total of 347 mergers and acquisitions, private equity and venture financing deals reported in the global travel and tourism sector during the first half of 2024.
Vision held its Red Sand Project to combat human trafficking in Chattanooga, Tennessee.
It fights trafficking through partnerships, staff training and philanthropic support.
Tennessee reported 213 human trafficking cases in 2024, involving 446 victims.
VISION HOSPITALITY GROUP held its fourth annual Red Sand Project with WillowBend Farms to combat human trafficking in Chattanooga, Tennessee. The event brought together organizations working to combat human trafficking, including the Family Justice Center for Hamilton County and the Hamilton County Health Department.
“We were honored to stand with our partners and our community to bring attention to this issue,” Patel said. “Together, through awareness and action, we are working toward a future where every individual is safe, seen and supported.”
The Red Sand Project is a symbolic initiative to raise awareness and promote action on human trafficking, the statement said. Participants poured red sand into sidewalk cracks to represent victims who have fallen through the cracks of society. This year’s event came as the Chattanooga community reported progress in prevention and survivor restoration over the past year.
“The Red Sand Project reminds us that human trafficking continues to be a pressing public health issue and a devastating reality in every state,” said Jenelle Hawkins, Vision's director of operation excellence. “As members of the hotel industry, we understand our unique position to help identify and prevent trafficking. We are proud to be part of a community that is not only raising awareness but also driving real solutions. As we mark our fourth year, our commitment is stronger than ever.”
According to the Tennessee Bureau of Investigation, there were 213 reported human trafficking cases in Tennessee in 2024, involving 446 victims. Events like the Red Sand Project raise awareness, promote education and encourage community action.
Vision Hospitality Group combats trafficking through community partnerships, staff training and philanthropic support. In 2024, it donated $100,000 to the AHLA Foundation’s No Room for Trafficking Survivor Fund, which provides housing and job placement services to survivors nationwide.
If you know someone who needs help escaping trafficking, call the Tennessee Human Trafficking Hotline at 1-855-558-6484. To report a suspected victim, call the National Human Trafficking Hotline at 1-888-373-7888 or text 233722.
In June, Vision broke ground on a 150-key Hilton dual-brand in Lookout Valley, Chattanooga, Tennessee.