Hilton’s net income at $268 million in first quarter of 2024
System-wide RevPAR up 2 percent from 2023, driven by occupancy and ADR increases
By Vishnu Rageev RApr 25, 2024
HILTON WORLDWIDE HOLDINGS posted a net income of $268 million in the first quarter of 2024. System-wide comparable RevPAR rose by 2 percent on a currency neutral basis, compared to the first quarter of 2023. The company's fee-based business model and development efforts contributed to its performance, with steady momentum in signings, starts and openings, indicating a healthy pipeline.
The company said it can continue building momentum in the near future, based on the growth trajectory observed thus far.
“We are pleased to report a strong first quarter with bottom-line results meaningfully exceeding our expectations, further demonstrating the power of our resilient, fee-based business model and strong development story,” said Christopher Nassetta, Hilton’s president and CEO. “During the first quarter, system-wide RevPAR increased 2 percent as renovations, inclement weather and unfavorable holiday shifts weighed on performance more than anticipated.”
Hilton saw momentum across signings, starts and openings, Nassetta said.
“As a result of our record pipeline and the growth pace we’ve seen to-date, we expect net unit growth of 6 percent to 6.5 percent for the full year, excluding the planned acquisition of the Graduate Hotels brand,” he said.
First quarter highlights include:
Diluted EPS stood at $1.04 for the first quarter, with adjusted diluted EPS at $1.53.
First quarter net income totaled $268 million.
Adjusted EBITDA for the first quarter reached $750 million.
System-wide comparable RevPAR saw a 2 percent increase, currency-neutral, compared to the first quarter of 2023.
Approved 29,800 new rooms for development in the first quarter, marking a record 472,300-room pipeline as of March 31, reflecting a 10 percent growth from March 31, 2023.
Added 16,800 rooms to Hilton’s system in the first quarter, resulting in a net unit growth of 5.6 percent from March 31, 2023.
Repurchased 3.4 million shares of Hilton common stock in the first quarter; total capital return, including dividends, was $701 million for the quarter and $908 million year-to-date through April.
Announced the planned acquisition of the Graduate Hotels brand, expected to add approximately 35 franchised hotels to the portfolio in the second quarter.
Acquired a controlling financial interest in the Sydell Group, owner of the NoMad brand, in April 2024, marking Hilton’s luxury lifestyle debut and opening further luxury expansion avenues.
Issued $1 billion of senior notes in March 2024, comprising $550 million aggregate principal amount of 5.875 percent senior notes due 2029 and $450 million aggregate principal amount of 6.125 percent senior notes due 2032.
Full-year 2024 system-wide RevPAR projected to increase between 2 percent and 4 percent on a comparable and currency-neutral basis compared to 2023; full-year net income estimated between $1,586 million and $1,621 million; full-year Adjusted EBITDA forecasted between $3,375 million and $3,425 million.
Full-year 2024 capital return anticipated to be around $3 billion.
Key metrics improved
For the three months ending March 31, system-wide comparable RevPAR rose by 2 percent compared to the same period in 2023, driven by increases in both occupancy and ADR, Hilton said. Additionally, management and franchise fee revenues surged by 14.4 percent compared to the same period in 2023.
For the three months, diluted EPS stood at $1.04, with adjusted diluted EPS at $1.53, compared to $0.77 and $1.24, respectively, for the three months ending March 31, 2023.
Net income and adjusted EBITDA totaled $268 million and $750 million, respectively, for the three months ending March 31, compared to $209 million and $641 million, respectively, for the three months ending March 31, 2023.
Pipeline development
Hilton opened 106 hotels, totaling 16,800 rooms in the first quarter, resulting in 14,200 net room additions, the statement added. During this period, Hilton marked several significant luxury and lifestyle openings, including the grand unveiling of the Conrad Orlando in Florida, the inaugural launch of LXR Hotels & Resorts in Hawaii, and the introduction of the Waldorf Astoria and Canopy by Hilton brands to the Seychelles.
Additionally, Hilton debuted the Curio Collection by Hilton brand in Kenya and the Motto by Hilton brand in Peru. Moreover, Hilton entered into partnerships with AutoCamp and Small Luxury Hotels of the World, enhancing the lodging experiences available to Hilton guests.
Hilton also announced the Waldorf Astoria Residences Dubai Downtown, its first standalone residential property outside the U.S. Additionally, Hampton by Hilton marked a significant milestone with the opening of its 3,000th hotel globally during the quarter. This coincides with the brand's 40th anniversary, entry into its 40th country, and its expected debut on its fifth continent, Africa, later this year.
During the first quarter, Hilton expanded its development pipeline by 29,800 rooms. As of March 31, the company's pipeline comprised approximately 3,380 hotels, totaling 472,300 rooms across 119 countries and territories. Notably, this includes 31 countries and territories where Hilton had no existing hotels.
Additionally, among the rooms in the development pipeline, 229,700 were under construction, with 267,900 located outside of the U.S.
Positive outlook
Hilton's outlook incorporates actual share repurchases through the first quarter but excludes the impact of potential share repurchases thereafter.
Moreover, it does not account for the planned acquisition of Graduate Hotels.
2024 projections
System-wide comparable RevPAR, on a currency-neutral basis, is forecasted to increase between 2 percent and 4 percent compared to 2023.
Diluted EPS is expected to range between $6.21 and $6.35, with adjusted diluted EPS between $6.89 and $7.03.
Net income is projected to range from $1.586 billion to $1.621 billion, while adjusted EBITDA is expected to be between $3.375 billion and $3.425 billion.
Contract acquisition costs and capital expenditures, excluding amounts reimbursed by third parties, are estimated to be between $250 million and $300 million.
Capital return is anticipated to reach approximately $3 billion.
General and administrative expenses are forecasted to range between $415 million and $430 million.
Net unit growth, excluding the impact of the planned acquisition of the Graduate Hotels brand, is projected to be between 6 percent and 6.5 percent.
Second-quarter forecast
System-wide comparable RevPAR, currency-neutral, is forecasted to rise between 2 percent and 4 percent compared to the second quarter of 2023.
Diluted EPS is expected to range between $1.74 and $1.80, with adjusted diluted EPS between $1.80 and $1.86.
Net income is projected to range from $443 million to $457 million, while adjusted EBITDA is expected to be between $890 million and $910 million.
In March, Hilton unveiled a new North American prototype and refreshed global brand identity for Hampton Inn and Hampton Inn & Suites. The prototype's first hotel is set to open in early 2025.
Noble broke ground on StudioRes Mobile Alabama at McGowin Park.
The 10th StudioRes expands Noble’s long-term accommodations platform.
Noble recently acquired 16 WoodSpring Suites properties through two portfolio transactions.
NOBLE INVESTMENT GROUP broke ground on StudioRes Mobile Alabama at McGowin Park, a retail center in Mobile, Alabama. It is Noble’s 10th property under Marriott International’s extended stay StudioRes brand.
“Noble is institutionalizing one of the most resilient and undersupplied segments at the intersection of hospitality, mobility and how people stay,” said Shah. “We are scaling a branded platform to capture secular demand that creates stable cash flow and long-term value.”
In May, Noble acquired 16 WoodSpring Suites properties through two portfolio transactions, expanding its platform in branded long-term accommodations.
Noah Silverman, Marriott International’s global development officer, U.S. & Canada, said breaking ground on the 10th StudioRes with Noble reflects the brand’s growth and the companies’ three-decade partnership.
“With both companies’ expertise in long-term accommodations, Marriott’s distribution channels, and the power of our nearly 248 million Marriott Bonvoy members, we are confident StudioRes is uniquely positioned to generate customer demand at scale, drive performance and sustain long-term growth,” he said.
Meanwhile, Marriott has more than 50 signed StudioRes projects, about half under construction, the statement said. The first StudioRes opened in Fort Myers, Florida.
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AHLA Foundation is partnering with ICHRIE and ACPHA to support hospitality education.
The collaborations align academic programs with industry workforce needs.
It will provide data, faculty development, and student engagement opportunities.
THE AHLA FOUNDATION, International Council on Hotel, Restaurant and Institutional Education and the Accreditation Commission for Programs in Hospitality Administration work to expand education opportunities for students pursuing hospitality careers. The alliances aim to provide data, faculty development and student engagement opportunities.
Their efforts build on the foundation’s scholarships and link academics to workforce needs, AHLA said in a statement.
"We're not just funding education—we're investing in the alignment between academic learning and professional readiness," said Kevin Carey, AHLA Foundation president and CEO. "These partnerships give us the insights needed to support students and programs that effectively prepare graduates to enter the evolving hospitality industry."
ACPHA will provide annual reports on participating schools’ performance, enabling the Foundation to direct resources to programs with curricula aligned to industry needs, the Foundation said.
Thomas Kube, incoming ACPHA executive director, said the partnership shows academia and industry working together for hospitality students. The collaboration with ICHRIE includes program analysis, engagement through more than 40 Eta Sigma Delta Honor Society chapters and faculty development.
“Together, we are strengthening pathways to academic excellence, professional development and industry engagement,” said Donna Albano, chair of the ICHRIE Eta Sigma Delta Board of Governors.
Global hotel RevPAR is projected to grow 3 to 5 percent in 2025, JLL reports.
Hotel RevPAR rose 4 percent in 2024, with demand at 4.8 billion room nights.
London, New York and Tokyo are expected to lead investor interest in 2025.
GLOBAL HOTEL REVPAR is projected to grow 3 to 5 percent in 2025, with investment volume up 15 to 25 percent, driven by loan maturities, deferred capital spending and private equity fund expirations, according to JLL. Leisure travel is expected to decline as consumer savings tighten, while group, corporate and international travel increase, supporting RevPAR growth.
Major cities continue to attract strong demand and investor interest, particularly London, New York and Tokyo. APAC is likely to post the strongest growth, fueled by recovering Chinese travel, while urban markets remain poised for continued momentum.
Lifestyle hotels are emerging as the new “third place,” blending living, working and leisure. The trend is fueling expansion into branded residences and alternative accommodations. JLL said investors must weigh regional performance differences, asset types and lifestyle trends when evaluating opportunities.
Separately, a Hapi and Revinate survey found fragmented systems, inaccurate data and limited integration remain barriers for hotels seeking better data access to improve guest experience and revenue.
Fragmented systems, poor integration limit hotels’ data access, according to a survey.
Most hotel professionals use data daily but struggle to access it for revenue and operations.
AI and automation could provide dynamic pricing, personalization and efficiency.
FRAGMENTED SYSTEMS, INACCURATE information and limited integration remain barriers to hotels seeking better data access to improve guest experiences and revenue, according to a newly released survey. Although most hotel professionals use data daily, the survey found 49 percent struggle to access what they need for revenue and operational decisions.
“The Future of Hotel Data” report, published by hospitality data platform Hapi and direct booking platform Revinate, found that 40 percent of hoteliers cite disconnected systems as their biggest obstacle. Nearly one in five said poor data quality prevents personalization, limiting satisfaction, loyalty and upsell opportunities.
“Data is the foundation for every company, but most hotels still struggle to access and connect it effectively,” said Luis Segredo, Hapi’s cofounder and CEO. “This report shows there’s a clear path forward: integrate systems, improve data accuracy and embrace AI to unlock real-time insights. Hotels that can remove these technology barriers will operate more efficiently, drive loyalty, boost revenue and ultimately gain a competitive edge in a tight market.”
AI and automation could transform hospitality through dynamic pricing, real-time personalization and operational efficiency, but require standardized, integrated and reliable data to succeed, the report said.
Around 19 percent of respondents cited communication delays as a major issue, while 18 percent pointed to ineffective marketing, the survey found. About 10 percent reported challenges with enterprise initiatives and 15 percent said they struggled to understand guest needs. Nearly 46 percent identified CRM and loyalty systems as the top priority for data quality improvements, followed by sales and upselling at 17 percent, operations at 10 percent and customer service at 7 percent.
Meanwhile, hotels see opportunities in stronger CRM and loyalty systems, integrated platforms and AI, the report said. Priorities include improving data quality for personalized engagement, using integrated systems for real-time insights, applying AI for offers, marketing and service and leveraging dynamic pricing and automation to boost efficiency, conversion and profitability.
“Clean, connected data is the key to truly understanding the needs of guests, driving amazing marketing campaigns and delivering direct booking revenue,” said Bryson Koehler, Revinate's CEO. “Looking ahead, hotels that transform fragmented data into connected data systems will be able to leverage guest intelligence data and gain a significant advantage. With the right technology, they can personalize every interaction, shift share to direct channels and drive profitability in ways that weren’t possible before. The future belongs to hotels that harness their data to operate smarter, delight guests and grow revenue.”
In June, The State of Distribution 2025 reported a widening gap between technology potential and operational readiness, with many hotel teams still early in using AI and developing training, systems, and workflows.
Hyatt partners with Way to unify guest experiences on one platform.
Members can earn and redeem points on experiences booked through Hyatt websites.
Way’s technology supports translation, payments and data insights for Hyatt.
HYATT HOTELS CORP. is working with Austin-based startup Way to consolidate ancillary services, loyalty experiences and on-property programming on one platform across its global portfolio. The collaboration integrates Way’s system into Hyatt.com, the World of Hyatt app, property websites and FIND Experiences to create a centralized booking platform.
World of Hyatt members can earn and redeem points on experiences booked through Hyatt websites, including wellness programs, cultural activities, ticketed events and local collaborations, the companies said in a statement. Members can also access FIND Experiences, which includes activities and auctions where points can be used to bid on events.
"In our search for an on-brand platform to power experiences and tap into ancillary revenue opportunities, Way's collaboration has been a true unlock for us," said Arlie Sisson, Hyatt’s senior vice president and global head of digital. "After a thorough evaluation of potential solutions, Hyatt chose Way to power the next chapter of our digital strategy by streamlining operations, elevating brand differentiation, enhancing personalization and, most importantly, delivering care at every touchpoint in the guest journey."
The Way initiative spans Hyatt’s portfolio, covering cabana rentals, in-room amenities and partnerships with local providers, the statement said. Way’s technology supports real-time translation, more than 100 currencies, multiple payment methods and data insights to help Hyatt manage operations globally.
"Hyatt set a high bar and Way is proud to bring their vision to life," said Michael Stocker, Way’s co-founder and CEO.
"The platform supports enterprise needs while preserving the guest experience."