Skip to content

Search

Latest Stories

Consultant: Hotels prioritizing remote sales and training to address labor shortage

Gillis Sales reports $23 million revenue in 2021 and client base up 40 percent

Consultant: Hotels prioritizing remote sales and training to address labor shortage

REMOTE SALES AND training appear to be surging in popularity among hotels, according to training consulting firm Gillis Sales. The firm reported $23 million in revenue from hospitality clients in 2021 and a 40 percent since the beginning of the pandemic.

The latest figures indicate that hotels are seeing the benefits of investing in sales to increase profitability as travel resumes, said Tammy Gillis, CEO of Gillis Sales. Gillis  foresees an increase in business as hoteliers turn to remote sales solutions to find and keep qualified salespeople.


Market trends suggest that leisure and corporate travel are increasing while labor shortage continues, according to the company’s statement.

"Hoteliers are feeling confident the worst is behind them and it’s time to invest in top line revenue to capture business as travel resumes,” the statement said. “Gillis provides its customers with tenured salespeople, alleviating the need to recruit and interview sales candidates, manage sales personnel and invest in expensive CRM infrastructure and sales tools."

Gillis credits her company’s virtual sales team, called Dynamic Sales Solution and which provides remote sales support focused on revenue generation, with bringing business to the company.

“I couldn’t be prouder of our team over the past two years. Their dedication to our clients, their extensive experience, and their commitment to success have directly contributed to the success of our clients,” Gillis said. “I am grateful to our clients who have worked with us through these challenging times and trusted us with their investment in sales."

In an earlier article, Gillis Sales urged hotels to get ready for the return of corporate travel.

More for you

ESA Launches Client Connect: All-in-One Business Travel Hub

ESA launches ‘Client Connect’ for business travel

Summary:

  • Extended Stay America launched “Client Connect”, a business travel program for extended-stay travelers.
  • The program includes account management, long-stay savings, flexible policies, streamlined booking and a Direct Bill Program.
  • Client Connect leverages ESA’s 700+ locations offering amenities for extended stays.

EXTENDED STAY AMERICA launched "Client Connect", a business travel program for extended-stay travelers. The platform was developed for business travelers needing stays of weeks or months, with solutions for construction crews, traveling nurses, military personnel and others with long-term needs.

Keep ReadingShow less
Trump’s Proposed Visa Fee Threatens Seasonal Hospitality Workforce

Report: Trump visa fee sparks summer staffing fears

Summary:

  • Trump’s proposed $250 Visa Integrity Fee faces pushback from groups relying on seasonal J-1 workers from Latin America and Asia.
  • J-1 visa holders often work as housekeepers, amusement park staff, and lifeguards from pre-season through Labor Day; more than 300,000 use the visa annually.
  • DHS and the State Department have not clarified how the fee will be implemented or who qualifies for a refund.

A $250 VISA Integrity Fee in President Donald Trump’s Big Beautiful Bill is drawing criticism from groups that rely on seasonal workers from Latin America and Asia on J-1 and other visas, Newsweek reported. The organizations warn the cost, though sometimes refundable, could reduce the summer workforce that supports U.S. beach towns and resorts.

Keep ReadingShow less
Wyndham & Grubhub Offer Free Delivery to Guests & Staff

Wyndham, Grubhub offer free delivery to guests, staff

Summary:

  • Wyndham Hotels & Resorts is partnering with Grubhub to offer free product delivery to guests and staff at nearly 6,000 U.S. hotels across 20 brands.
  • A Grubhub account is required to activate the complimentary Grubhub+ membership; no credit card is needed and the membership does not auto-renew.
  • Wyndham recently deployed Elavon’s cloud payments interface to more than 6,000 U.S. and Canadian franchisees.

WYNDHAM HOTELS & RESORTS and Grubhub, an online ordering and delivery platform, will offer item delivery to guests and staff with no delivery fees and other benefits. The service is available at nearly 6,000 U.S. hotels across 20 brands, with orders placed through the Grubhub app on-site or by scanning a hotel QR code.

Keep ReadingShow less
U.S. Hotel Construction Hits 20-Quarter Low in June

CoStar: Hotel construction drops in June

Summary:

  • U.S. hotel rooms under construction fell year over year for the sixth straight month in June, hitting a 20-quarter low, CoStar reported.
  • About 138,922 rooms were under construction, down 11.9 percent from June 2024; the luxury segment had 6,443 rooms, up 4.1 percent year over year.
  • Lodging Econometrics recently said Dallas led all U.S. markets in hotel construction pipelines at the end of the first quarter, with 203 projects and 24,496 rooms.

THE NUMBER OF U.S. hotel rooms under construction declined year over year for the sixth straight month in June, reaching a 20-quarter low, according to CoStar. Additionally, more than half of all rooms under development are in the South, mostly outside the top 25 markets.

Keep ReadingShow less
G6 Hospitality Launches 24/7 Guest Support From August 1
Photo credit: G6 Hospitality

G6 launching 24x7 guest support on Aug. 1

Summary:

  • G6 Hospitality will launch 24x7 guest support on Aug. 1, expanding the current 18-hour window.
  • Escalations from phone, email and social media will be handled promptly by trained staff.
  • The service supports G6’s tech and service investments, including the AI-powered My6 app.

G6 HOSPITALITY, PARENT of Motel 6 and Studio 6, will launch a 24x7 customer support service for guests starting Aug. 1. The service extends the previous 18-hour window to full-day availability via phone, email and social media.

Keep ReadingShow less