Vol. 7 No. 270 About   |   Contact   |   Advertise March 13, 2019
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Marriott CEO testifies about data breach
The company estimates more than 300 million guests may have been affected
Marriott International CEO Arne Sorenson testified before the Homeland Security & Government Affairs Permanent Subcommittee on Investigations Thursday to discuss the breach that affected about 383 million former Marriott guests.
MARRIOTT INTERNATIONAL UNINTENTIONALLY bought trouble when it acquired Starwood Hotels & Resorts Worldwide in September 2016, according to testimony Marriott CEO Arne Sorenson gave before a Senate committee Thursday. The old Starwood reservation system was compromised and that led to a data breach, one of the largest in history.

Sorenson appeared before the Homeland Security & Government Affairs Permanent Subcommittee on Investigations Thursday along with other industry leaders to discuss the breach that affected about 383 million former Marriott guests. That number is at least lower than the original estimate that 500 million guest records had been compromised.
Insiders Sireesha Kunduri is Choice Hotels International’s new vice president of engineering for distribution and revenue management. She previously served as the company’s senior director of engineering and has been a member of Choice’s engineering team since 2016.
Three NewcrestImage executives buy a bank
The trio plan to streamline banking for small businesses
Three top executives at hotel development and management company NewcrestImage, from left to right Mital Patel, Mehul Patel and Chirag Patel, formed an investment group to purchase Dallas community bank American Bank.
IN A UNIQUE crossover deal, the chief executives at hotel development and management company NewcrestImage have purchased Dallas-based American Bank. Mehul Patel, Chirag Patel, and Mital Patel, operating under an investment group named Bright Force Holding, LLC, promise to streamline the banking process for small businesses.

Mehul Patel is chairman and CEO at NewcrestImage. Chirag Patel is CFO and Mital Patel is a managing partner. The company operates a portfolio of 28 properties.

La Quinta finishes 2018 with more growth
The brand opened eight new hotels in last year’s fourth quarter
The lobby of the La Quinta Inn & Suites Richmond Sugarland in Sugarland, Texas, one of eight new La Quintas opened in the fourth quarter of 2018. The Richmond hotel is a new-build.
LA QUINTA BY Wyndham finished 2018 with eight new openings in the fourth quarter, its second full quarter under Wyndham Hotels & Resorts. Wyndham signed 14 franchise agreements, most of which are new builds.

The new La Quintas, all using the Del Sol style, include new-builds in Waco and Richmond, Texas, and Greensboro, North Carolina, along with conversions in Jamestown, New York; Raleigh, North Carolina; Aurora, Colorado; Seattle, Washington; and Madera, California. Their addition brings the brand’s footprint up to 900 hotels nationwide. Read More...
Current Issue
Special Report 2018
openings The SpringHill Suites Elizabethtown is now open in Elizabethtown, Kentucky. The 95-suite hotel is operating as Marriott franchise, owned by Mason, Ohio-based Crestpoint Cos. under President and CEO Kal Patel and managed by LinGate Hospitality of Owensbro, Kentucky.

The number of projects in the U.S. pipeline, along with 669,456 rooms, putting it at the top of the global pipeline, according to the Lodging Econometrics’ year-end Global Pipeline Trend Report. However, that is still behind the country’s all-time high of 5,883 projects with 785,547 rooms set in the second quarter of 2008.
RLH Corp. launches RLab
New subsidiary will develop travel and hotel technology
Red Lion Hotels Corp.’s new RLab subsidiary’s first product is Canvas Integrated Systems, a cloud-based hospitality management suite.
RED LION HOTELS Corp. is cooking something up in the lab. More precisely, the company has opened a new subsidiary, RLabs, Inc., focused on creating travel technology and products like RLH Corp.’s RevPak revenue management software.

RLabs will eventually develop more elaborate technology for hotels, including robotics and artificial intelligence. For now, its first product is Canvas Integrated Systems, a cloud-based hospitality management suite with various tools designed to increase and manage revenue, automate channel management and reduce cost and friction for independent hotel owners.
HIS: Guests consider WiFi ‘very important’
WIFI SERVICE IS ‘very important’ for more than 90 percent of hotel guests surveyed for a new white paper from Hotel Internet Services. Also, 84 percent of respondents agree that it as an expected in-room amenity worth investment.

The white paper, “ Meeting Hotel Guest Wi-Fi Expectation in the Age of Hyper-Connectivity and IoT”, analyzes a survey conducted this year and reveals that guests always consider complimentary Wi-Fi while booking decisions. 76 percent of the guests responded to the survey stated that the unavailability of free WiFi will influence their booking decision while 94 percent of hoteliers also consider WiFi as ‘very important’.

More than 80 percent of guests indicates poor signal coverage as an issue they most encountered. Another 49 percent stated that they would find a hotel’s internet to be out of service, while 41 percent mentioned the difficulty in logging into a hotel’s portal page.
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