MOST GLOBAL TRAVELERS, 86 percent, are satisfied with their overall business travel experiences, the Global Business Travel Association Business Traveler Sentiment Index reveals. This despite GBTA’s finding that 54 percent of business travelers have experienced a mishap, including a delayed or cancelled flight, while on the road for work last year.
A major driver of overall trip satisfaction is hotel experience, along consistent Wi-Fi. GBTA also found that 44 percent of North American road warriors prefer to stay at a conveniently located hotel to where they need to be for the trip.
The most stressful thing during business travel for 64 percent is forgetting a smartphone, while half of the travelers are worried about forgetting laptop chargers.
Hotel rooms without privacy bother 27 percent of respondents while 20 percent don’t want to encounter drunk or belligerent airline passengers.
Business travellers also consider health and wellness as a great priority as 83 percent consider workout facilities or proximity to walkable areas when making their hotel booking decision.
“Traveler experience has been an industry buzz word for the past few years now, but the survey results clearly demonstrate just how much it really does matter to road warriors,” said Scott Solombrino, GBTA COO and executive director. “As the workforce continues to diversify, there is no one-size-fits-all approach when it comes to business travel, meaning choice and flexibility should be a key consideration when developing travel policies.”
The GBTA index is composed in partnership with RoomIt by CWT, the hotel distribution division of B2B4E travel management platform CWT.
Earlier this month, GBTA released data showing what business travelers want on their trips does not always jive with what their company’s travel buyer gives them.