TIME SPENT IN transit is the biggest challenge of modern business travel, according to a new report released today by the Global Business Travel Association Foundation. At the same time, GBTA’s “Creating a Frictionless Travel Experience – North America” also found that comfortable and convenient hotels are the most important amenity for road weary travelers for work.
Transit time was the biggest challenge of business travel for 61 percent of the travelers surveyed for the report. It was followed by layovers at 48 percent, changing flight or train reservations at 42 percent changing flight or train reservations and the work environment encountered while travelling at 41 percent.
Along with comfortable hotels, the report, conducted along with Sabre Corporation, found that many business travelers are willing to pay on their own for hotel high-speed internet, as well as airplane or train WiFi. Preferred technological amenities included automated destination information and mobile payment apps.
“Ultimately those who travel want to save time when possible, be productive and have a pleasant experience while accomplishing their business goals,” said Michael McCormick, GBTA executive director and COO. “A better understanding of the challenges business travelers face can help organizations better serve their road warriors as they work to provide the right tools, resources and policies.”