THE AMERICAN HOTEL & Lodging Educational Institute and the Organization of American States will partner to provide service training for small and medium-sized tourism enterprises nationwide. The program is an extension of a previous partnership that focused on lodging properties in the Caribbean.
Under the agreement, OAS will promote the use of AHLEI products to small and medium-sized tourism enterprises (SMEs), with a 20 percent discount to tourism SMEs in its membership. AHLEI also will work with the OAS to develop new training resources targeted to small hotels.
There is a need to improve the tourism product and service quality provided by small and medium-sized tourism enterprises, such as hotels as a way of enhancing their competitiveness,” said Richard Campbell, Chief, Culture & Tourism Section, Department of Economic Development, OAS executive secretariat for Integral Development. “Access to training is an issue that continues to plague them. High employee turnover and lack of resources affect levels of quality and service throughout the Americas. By utilizing already-existing training from AHLEI, we can support these enterprises and provide the means for them to enhance their competitiveness.”
The new agreement follows the model of the Caribbean program OAS and AHLEI from 2001 to 2011. AHLEI is an associate member of the OAS Inter-American Committee on Tourism and has participated in several OAS tourism-related events, including the Encounters of the Inter-American and Caribbean Network of Small Hotels, and the Inter-American Congress of Ministers and Higher-Level Authorities of Tourism.